Overview
Customer Business Manager Jobs in Perth, Western Australia, Australia at PAW | Pure Animal Wellbeing
Title: Customer Business Manager
Company: PAW | Pure Animal Wellbeing
Location: Perth, Western Australia, Australia
About PAW
Pure Animal Wellbeing (PAW) is a leader in the pet healthcare industry, founded by veterinarian Dr. Alister Webster, PAW was acquired by Blackmores in 2010 to create their Animal Health division. In 2025, PAW was acquired by RedDog (a strong player within the pet healthcare space), with ambitions to grow the brand from strength to strength. PAW aims to liberate the health of pets through a combination of nature and science. The product range is developed by Australian vets and inspired by nature. The range has been designed to deliver scientifically supported solutions that serve an integrative role in pet health. The brand is committed to leading natural healthcare and encouraging proactive measures for long-term wellbeing.
What you will be doing
This role is; 8-day fortnight (80% FTE) or can be structured up to a full-time (100% FTE) role for the right candidate
There is an exciting field-based role available where you will be an integral part of a collaborative team of Customer Business Managers (internal position title). You’ll be on the road managing the territory (see below for details) to drive brand and commercial success – reporting to the National Field Manager you will be warmly welcomed and supported to achieve the following:
Financial Objectives – achieve sales targets across core business channels (Pet/Vet/Grooming etc) to drive growth. Manage trade investment within budget and support quarterly customer reviews
Relationship Management – build strong retailer relationships across all channels, lead category management and maintain promotional calendars and prepare business reviews
Field Execution – execute effective journey plans, identify in-store brand opportunities. Ensure that in-store compliance is maintained and delivered against strategic objectives
Training – provide clear, impactful training to retail and vet clinic teams. Support product launches and promotional activity through this education
Admin & Reporting – deliver monthly reports and manage promotional plans, local marketing and analysis of results.
What you’ll bring to the role
You’ll own the success of the Perth Metropolitan and surrounding regional territory, through strong relationships with retailers and vet clinics. Confident and commercially savvy, you’ll influence and execute in-store strategies. You’re organised and self-motivated and highly focused on delivering results that support the growth targets. The full territory is Perth Metro, far Northern and Southern Suburbs, as well as quarterly regional trips to Margaret River.
- Previous experience in the pet, veterinary, or animal health industry is essential.
- Proven ability to build and maintain strong customer relationships.
- A positive mindset, resilience, and strong communication skills to quickly engage customers (Vets, Practice Managers, or Vet Nurses).
- Experience in territory management and consultative selling, with some sales experience preferred.
- The ability to interpret sales reports, identify trends, and implement actions for growth.
- Proficiency with CRM systems and Microsoft Office Suite (Excel, PowerPoint, Outlook).
Nice to Have:
- Minimum 2–3 years’ experience in sales or customer service within pet, vet, animal health, or FMCG sectors.
- Certificate, diploma, or equivalent experience in Animal Health.
Benefits of working for PAW
At PAW, you’ll find a warm and fantastic team who all share a common love of animals; in addition to this;
Flexibility – autonomy to manage your own diary, while meeting call targets, with dedicated off-the-road admin time.
Remuneration – good base salary with individual company bonus schemes
Tools of the trade – company car and mobile phone
Team Culture – collaborative management style with regular team meetings
Wellness – An additional day of leave a year, PLUS an additional community day to spend volunteering in the community
Bonus – Additional perks to celebrate work anniversaries, birthdays and Christmas
Product discount – Annual allowance to spend on products within the range
