Overview
Veterinary Receptionist / Customer Service Representative Jobs in Fountain Hills, AZ at El Dorado Animal Hospital
El Dorado Animal Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.
Schedule and compensation:
- Compensation: $18 – $24 per hour, for each hour worked
- This is a full-time position, with a 4/10 schedule and availability needed Monday-Saturday.
Full-time Benefits Package*:
- Health package: Medical, dental, and vision insurance
- Life insurance and disability
- Employee Assistance Program (EAP)
- 401k with company match
- Paid time off in accordance with site policy and applicable law
- Personal pet discount
- Uniform allowance
- Part-time team members may be eligible for limited benefits in accordance with company policy and state law
Minimum qualifications and skill set:
- 3+ years of experience in a customer service, reception, or client-facing role
- Previous veterinary receptionist or healthcare-related front-desk experience preferred
- Proficiency in the following skills:
- Ability to manage a multi-phone line system while assisting in-person clients
- Exceptional verbal and written communication skills
- Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
- Strong organizational and time management skills
- Experience scheduling appointments and coordinating calendars preferred
- Ability to accurately process payments and maintain financial records
- Positive attitude and willingness to collaborate with a team
- Ability to remain calm, professional and solution-oriented during busy periods
Ready to Advance Your Career?
El Dorado Animal Hospital is an AAHA-accredited practice with 3 doctors and 3 credentialed technicians caring for dogs and cats. The 4,900-square-foot freestanding hospital features an updated open floor plan, 3 exam rooms, digital X-ray, digital dental radiography, and ultrasound. The team handles a busy appointment schedule and 2–4 procedures per day, including spay/neuter, cystotomy, splenectomy, tumor removal, and occasional amputation. Team members are expected to take initiative, work efficiently, and support one another, with strong emphasis on cat-friendly handling. Fountain Hills offers beautiful Sonoran Desert scenery, the iconic town fountain, outdoor recreation, and a welcoming community near the McDowell Mountains.
#LI-HF1
El Dorado AH is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact us. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.
Candidate Privacy Notice
Title: Veterinary Receptionist / Customer Service Representative
Company: El Dorado Animal Hospital
Location: Fountain Hills, AZ
Category:
