Overview
Veterinary Receptionist Jobs in Suffolk, England, United Kingdom at Vet Record Careers
Title: Veterinary Receptionist
Company: Vet Record Careers
Location: Suffolk, England, United Kingdom
Are you passionate about delivering excellent customer care and have a love of animals? If so, then this role could be for you!
Framlingham Vets are looking for a friendly, efficient and customer focused person to join their front of house team. This is a part-time position, 2 days a week with scope to increase these hours in the future if required.
Successful applicants will demonstrate good organisational and communication skills, be friendly flexible, enthusiastic, hardworking and have a ‘can do’ approach to their work.
Ideally, we are looking for someone with existing customer service experience, but this does not necessarily need to be in the veterinary field.
Responsibilities For This Role Will Include
Answering the phone promptly and efficiently and dealing with enquiries via email
Receiving customers for appointments
Dealing with payments
Educating clients about our Pet Health Club and preventative healthcare products and services
Booking appointments and diary organisation
Keep client records up to date
Keep reception area and consulting rooms clean, tidy and well stocked
Attending team meetings
Why work with us?
Framlingham vets is a first opinion practice serving the busy market town of Framlingham and the surrounding area. We have a branch surgery in Wickham Market (Saxon Vets).
We are a friendly and welcoming team of 4 Vets who are supported by 6 nurses and 6 receptionists across both sites. We strive to provide the highest standards of clinical care to our patients and give excellent customer care to our clients.
Your shift pattern
This is a part time role covering 19 hours, you will work 2 days per week, plus 1:4 Saturdays.
In addition to a competitive salary, you will benefit from:
6.6 weeks annual leave
Additional annual leave for your birthday which will be added to your holiday allowance
Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
Cycle to work scheme
Initiatives focused on employee wellbeing
Non-accidental injury support
Learning and development opportunities via the IVC Evidensia Academy
Pawsome Benefits – reward gateway giving discounts and cashback with 100’s of retailers
Pension scheme
Discounted staff pet care
