Overview
Small Animal Customer Service Representative Jobs in Quakertown, PA at Quakertown Veterinary Clinic
Full Job Description
Small Animal Customer Service Representative
Job Description
Quakertown Veterinary Clinic is seeking Customer Service Representatives to join our Small Animal Reception team! At Quakertown Veterinary Clinic, our mission is to provide compassionate, high-quality veterinary care for our patients and an exceptional level of service for the owners who love them. We are open 24/7 and provide both emergency care and routine treatment for all types of pets.
Our CSRs play an essential role in our success by acting as ambassadors of the hospital and serving as the first point of contact for our clients. Our ideal candidate must have a love for animals, strong communication skills and previous experience in customer service, sales or reception.
Full-time and part-time opportunities are available. To best serve our clients and their pets, a weekly weekend shift commitment, rotating on-call shifts and select holidays are required for this position. We are currently looking for evening, Weekday and Weekend shift commitment.
Responsibilities:
Answer telephones and place calls quickly, efficiently and in a professional and friendly manner
Respond to inquiries and provide information about products and services
Greet clients, enter or update client and pet information into the practice computer system
Schedule appointments and check clients in/out for appointments and services
Monitor reception area and maintain awareness of patient conditions
Prepare client invoices and obtain payment after services are performed
Perform over the counter sales of specialty merchandise and prescription diets
General clerical duties, such as filing documents, checking and sending mail and email, and maintaining client records
Qualifications:
Previous experience in customer service, sales, or other related fields required
Ability to build rapport with clients
Ability to prioritize tasks and multitask
Positive and professional demeanor
Excellent written and verbal communication skills
Title: Small Animal Customer Service Representative
Company: Quakertown Veterinary Clinic
Location: Quakertown, PA
Category:
