Overview
Large Animal Customer Service Representative Jobs in Quakertown, PA at Community Veterinary Partners
Title: Large Animal Customer Service Representative
Company: Community Veterinary Partners
Location: Quakertown, PA
Quakertown Veterinary Clinic is seeking a Customer Service Representative to join our Large Animal Reception team! At Quakertown Veterinary Clinic, our mission is to provide compassionate, high-quality veterinary care for our patients and an exceptional level of service for the owners who love them. We are open 24/7 and provide both emergency care and routine treatment for all types of pets, including horses and farm animals.
Our CSRs play an essential role in our success by acting as ambassadors of the hospital and serving as the first point of contact for our clients. Our ideal candidate must have a love for animals, strong communication skills and previous experience in customer service, sales or reception.
Responsibilities
Answer telephones and place calls quickly, efficiently and in a professional and friendly manner
Respond to inquiries and provide information about products and services
Greet clients, enter or update client and pet information into the practice computer system
Schedule appointments and check clients in/out for appointments and services
Prepare client invoices and obtain payment for services
General clerical duties, such as filing documents, checking and sending mail and email, and maintaining client records
Filing and processing state paperwork
Qualifications
Previous experience in customer service, sales, or other related fields required
Ability to build rapport with clients
Ability to prioritize tasks and multitask
Positive and professional demeanor
Excellent written and verbal communication skills
