Debt collection officer

Overview

Debt collection officer Jobs in Nairobi County, Kenya at Phillips International Auctioneers

Title: Debt collection officer

Company: Phillips International Auctioneers

Location: Nairobi County, Kenya

About the Role

We are looking for a proactive, resilient, and results-oriented Recovery Officer to join our Debt Collection team. The successful candidate will be responsible for managing delinquent accounts, engaging with customers to negotiate repayment solutions, and ensuring maximum debt recovery while maintaining professionalism and compliance with applicable laws and company policies.

Please Note: A minimum of one (1) year of proven experience in debt collection is mandatory. Applications that do not meet this requirement will not be considered.

Key Responsibilities

• Contact customers with delinquent accounts via telephone, email, SMS, or written correspondence to secure payment of outstanding debts.
• Negotiate repayment plans, settlements, and other recovery solutions that maximize collections while maintaining positive customer relationships.
• Manage the recovery of overdue and written-off accounts in line with company policies.
• Conduct skip tracing using available databases and other lawful methods to locate customers who cannot be reached through normal communication channels.
• Maintain accurate, up-to-date records of all customer interactions, payment arrangements, and account statuses within the collection system.
• Prepare daily, weekly, and monthly recovery reports as required.
• Conduct field visits to borrowers, guarantors, employers, or business premises where necessary to facilitate debt recovery.
• Ensure all collection activities comply with applicable laws, regulations, and company policies.
• Achieve and exceed assigned monthly collection targets and key performance indicators (KPIs).

Minimum Qualifications

• Diploma or Bachelor’s degree in Business Administration, Finance, Accounting, Law, Banking, or a related field.
• Mandatory minimum of one (1) year of experience in debt collection, credit recovery, or credit control.
• Knowledge of debt collection practices will be an added advantage.

Key Skills

• Excellent communication and negotiation skills.
• Strong persuasion and conflict-resolution abilities.
• High level of integrity, professionalism, and confidentiality.
• Resilient and able to handle difficult conversations professionally.
• Strong organizational and time-management skills.
• Good analytical and problem-solving abilities.
• Proficiency in Microsoft Office and debt collection or CRM systems.
• Ability to work independently while consistently meeting collection targets.

Why Join Us?

• Competitive salary and attractive performance-based incentives.
• Professional growth and career development opportunities.
• Continuous training and a supportive working environment.
• Opportunity to build a rewarding career in a fast-growing debt recovery organization.

How to Apply

Interested candidates who meet the above qualifications are invited to apply via LinkedIn Easy Apply

Application Deadline: 20^th August,2026

Only shortlisted candidates will be contacted.

We are an equal opportunity employer and value diversity in our workforce.