Overview
Customer Service Representative (Full-time) Jobs in Perry, GA at Westmoreland & Slappey Animal Hospital
Position Overview: Supports and adds value to an efficient organization dedicated to quality care and exceptional service. Performs a variety of clerical and customer service work in providing support to the hospital.
Essential Functions:
Offers owners and potential owners a warm and friendly greeting in person or on the phone; answers their questions
Provide top notch customer service
Maintain a professional appearance (clothes and attitude)
Identify and work compassionately with clients in various emotional states
Responds to inquiries about the range of services the practice provides and the species it treats; refers to appropriate department/staff member as needed
Coordinates the flow of pets and owners in the lobby; placates owners distressed by long waits, scheduling glitches, and other problems
Recognizes the symptoms of pet(s) and owners in crisis; handles basic medical emergencies appropriately
Assists owners when picking up medications or special dietary products; answers questions
Inputs data to practice management software to check pets in; makes simple postings to accounts; compiles data for various reports
Types and edits a variety of correspondence, reports, memoranda, and other material ensuring accuracy
Receives and distributes incoming mail; processes and stamps outgoing mail
Performs cashiering duties; processes refunds, returns and credits as needed
Organizes and processes all payment plans
Processes billing statements and collections
Coordinates and schedules appointments; calls owners scheduled for the next day to remind them of their appointments, appointment times, and any special instructions, such as the need for fasting, withholding or administering medications
May assist with retail sales
May weigh pets when they come in for exams, procedures, etc.
Responds to client emails
Processes faxes
Shows up for work regularly; full time presence at work is essential for every shift
Obtain previous records from other facilities and adds to patient chart
Calls clients whose pets are overdue for vaccines, grooming, medication refills, etc.
Able to learn basic veterinary medicine terminology
Become familiar with retail products, medications, vaccinations, routine testing, and heartworm and flea preventatives and be able to confidently discuss with clients
Have a strong sense of excellent customer service and be able to provide that to clients even during high stress situations
Be able to multi-task efficiently
Able to identify conditions over the phone that can potentially be emergencies and scheduling those appointments appropriately
May take medication refill requests and messages for doctors
Able to use Windows based computer systems, word processing, email, web search and other skills needed to effectively use software.
Able to reconcile the drawer and complete end of day duties at the close of the day
Performs other duties as assigned
Competencies:
Customer Service: Displays a desire to provide outstanding services and exceed customer expectations
Communication: Uses effective and appropriate methods of interacting with others
Energy and Productivity: Completes tasks quickly and thoroughly without prompting
Flexibility and Multi-tasking: Adapts easily to changing demands and manages multiple priorities effectively
Administrative Ability: Uses appropriate administrative and clerical procedures and systems for managing office work.
Dependability: Demonstrates responsibility in completing all job tasks
Team orientation: Works cooperatively with the team to address tasks and accomplish goals
Organization and Attention to Detail: Monitors and reviews information thoroughly and maintains an organized system for all documents
Time Management: Manages time and prioritizes work tasks effectively
Qualifications:
High school diploma or GED
May consider an equivalent combination of education, certification, training, and/or experience
Knowledge of clerical procedures such as alphabetizing files and records
Ability to provide great customer service in a courteous, prompt, and efficient manner
Ability to perform cashier duties accurately
Ability to multitask and pay close attention to details
Must be flexible with scheduling and able to work some weekends and holidays
Depending on functional area of assignment, tasks may involve extended periods of time at a keyboard or workstation and/or extended periods of time standing and/or walking
May involve some climbing, balancing, stooping, kneeling, crouching, or crawling
Some tasks involve the periodic performance of moderately physically demanding work, usually involving lifting or carrying moderately heavy animals (up to 50 pounds)
The list of essential functions, as outlined in this job description, is intended to be representative of the tasks performed within this classification. The omission of any job function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.
PetVet Care Centers, Inc. is one of the nation’s leading operators of veterinary hospitals for companion animals. The company operates over 450 hospitals across multiple states and employs over 11,000 people including over 800 veterinarians. Since its inception, PetVet has been structured around a model that is focused on developing a partnership between the hospitals and the company and providing the highest quality medicine and service.
PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V
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Title: Customer Service Representative (Full-time)
Company: Westmoreland & Slappey Animal Hospital
Location: Perry, GA
