Overview
Customer Service Representative Jobs in Wilbraham, MA at Eastfield Veterinary
Job SummaryWe are seeking a dynamic and dedicated Customer Service Representative to join our team! In this role, you will be the friendly face and voice of our organization, providing exceptional support to our clients and ensuring their needs are met with professionalism and enthusiasm. Your positive attitude, strong communication skills, and organizational prowess will help foster lasting relationships and enhance customer satisfaction. This paid position offers an exciting opportunity to develop your office management and customer service skills in a vibrant, fast-paced environment.ResponsibilitiesRespond promptly and courteously to customer inquiries via phone, email, or in person using multi-line phone systems and other communication toolsManage client accounts with accuracyAssist with front desk duties including greeting visitors, managing appointments, and handling general administrative tasksSupport office management activities such as calendar management, scheduling, and coordinating appointmentsProvide excellent customer support by addressing concerns, resolving issues efficiently, and following up to ensure satisfactionPerform clerical tasks including proofreading documents, updating client files, and maintaining office suppliesSkillsStrong computer literacy with proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Veterinary Practice Management SoftwareExcellent phone etiquette with experience managing multi-line phone systems and professional client communicationBilingual abilities are highly valued to serve diverse customer bases effectivelyProven organizational skills with the ability to multitask efficiently in a busy office environmentPrevious clerical or administrative experience with a focus on customer service or front desk responsibilitiesExceptional time management skills to prioritize tasks effectively while maintaining high productivity levelsAttention to detailJoin us to be part of a vibrant team where your skills will make a real difference! We’re committed to creating an inclusive environment that supports your growth while delivering outstanding service to our clients.Pay: $20.00 – $25.00 per hourBenefits:401(k)Employee discountFlexible scheduleHealth insurancePaid time offExperience:Veterinary CSR: 1 year (Required)Work Location: In person
Title: Customer Service Representative
Company: Eastfield Veterinary
Location: Wilbraham, MA
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