Overview
CUSTOMER EXPERIENCE OFFICER Jobs in Abuja, Federal Capital Territory, Nigeria at Media Trust Limited
Title: CUSTOMER EXPERIENCE OFFICER
Company: Media Trust Limited
Location: Abuja, Federal Capital Territory, Nigeria
Discover more
Maps
Economics
City & Local Guides
- Full Time
- Abuja
- Posted 2 weeks ago
Company Details
Website Media Trust
Media Trust Limited, Owners Of Daily Trust Newspaper, Other Titles, And Trust TV, Is Desirous Of Recruiting a Competent, Self-motivated, And Result-oriented Candidate To Fill The Below Position
Position: Customer Experience Officer
Location: Abuja
The customer experience officer will lead the design, measurement, and continuous improvement of customer journeys across Media Trust Group’s digital platforms, ensuring that every audience interaction is seamless, engaging, and valuable.
Discover more
customer experience
Industrial & Product Design
Newspapers
Key Responsibilities
- Design and optimise customer journeys.
- Improve onboarding.
- Collect and analyse feedback.
- Monitor satisfaction metrics.
- Resolve experience pain points.
- Work with the Editorial, Product, and IT departments.
- Coordinate audience engagement.
- Support podcast audience growth.
- Recommend UX improvements.
- Develop customer communications.
- Produce monthly experience reports.
- Benchmark against industry best practice.
Required Qualifications & Skills
- Education: Degree in a relevant field.
- Minimum of seven (7) years’ experience in customer experience, digital products, or audience engagement.
- Media or digital business experience is an advantage.
- Customer journey mapping
- CRM systems
- Google Analytics
- Communication
- Analytical thinking
- Cross-functional collaboration
To apply for this job please visit career.dailytrust.com.
