Overview
CSR – Customer Service Representative Jobs in Buffalo, NY at Creekview Veterinary Center
Creekview Veterinary Center is seeking an exceptional Client Services Representative to join our team! Do you want to work for a state of the art, AAHA accredited veterinary facility? There is plenty of room to learn and grow at this busy facility!
An ideal CSR must be professional, compassionate and motivated. Effective communication is key for this position as you will be interacting with clients and team members.
Must be willing to work weekends as our hospital is open 7 days a week. Hours of operation are:
-Mondays: 7 AM – 6 PM
-Tuesday: 7 AM – 6 PM
-Wednesdays: 7 AM – 8 PM
-Thursdays: 7 AM – 8 PM
-Fridays: 7 AM – 6 PM
-Saturdays: 9 AM – 5 PM
-Sundays: 9 AM – 5 PM
Typical tasks include, but are not limited to:
Providing excellent customer services through all interactions with clients and patients
Answering multiple phone lines
Scheduling appointments
Checking patients in/out (Experience with EZYVet a plus)
General use of office equipment
Coordinating the flow of pets and owners in the lobby
Ability to learn basic veterinary medicine terminology and standards of care
Become familiar with retail products, medications, vaccinations, etc.
Handling incoming emergency check-ins/in-take of critical patients
Recommending wellness services and preventative products
Resolving custom conflict and informal client complaints
Physical Demands:
Frequently required to bend, stand, lift for extended periods of time
Will occasionally lift and/or move up to 40 pounds
Buffalo Veterinary Group has several other hospital locations. Interested in working for our other locations? Let us know!
*Pay rate based on location and experience.
Job Types: Full-time, Part-time
Pay: $16.00 – $18.00 per hour
Expected hours: No less than 25 per week
Benefits:
401(k)
Dental insurance
Health insurance
On-the-job training
Paid time off
Vision insurance
Shift:
10 hour shift
8 hour shift
Evening shift
Morning shift
Application Question(s):
We are open 7 days a week. Please list the days and times that you would be available to work.
Experience:
Customer service: 1 year (Required)
Veterinary clinic: 1 year (Preferred)
Pet care: 1 year (Preferred)
Ability to Commute:
Buffalo, NY 14224 (Required)
Ability to Relocate:
Buffalo, NY 14224: Relocate before starting work (Required)
Work Location: In person
Title: CSR – Customer Service Representative
Company: Creekview Veterinary Center
Location: Buffalo, NY
