Overview
Client Service Representative Jobs in Orlando, FL at United Veterinary Care
Title: Client Service Representative
Company: United Veterinary Care
Location: Orlando, FL
Description
Position at Curry Ford Animal Hospital
Curry Ford Animal Hospital is dedicated to superior quality animal health care for clients in the greater Orlando area. As a full-service small animal veterinary hospital, we have a wide variety of services available in a single location. From wellness checks through dental and surgical needs, we have the technology and experience you need to safely care for the furry members of your family.
We’ll love your experience, passion, drive, and ability to work well with a team. This is a full-time position for a Client Service Representative.
Essential Functions and Responsibilities:
Deliver exceptional customer service to pet owners in a polite and timely manner, both in person and over the phone
Schedule appointments, record keeping and organization, provide estimates and invoices for payment
Respond with compassion and empathy in stressful and emotional situations
Maintain a clean and orderly lobby and front office area
Willingness to guide, mentor, and support fellow team members
Constantly advance your knowledgebase and customer service skills
Skills and Qualifications:
1+ years’ experience in veterinary or medical practice required
Bilingual preferred (not required)
Minimum 2 years’ customer service experience required (retail, food and beverage, etc.)
Computer experience and proficiency required (email usage, word/excel, operation of office equipment such as fax machine, copy machine, and postage meter)
Must possess basic math skills to determine proper deposits, make changes, and process payments utilizing credit card and check terminal,
Excellent communication skills with clients and team members
Proficient time management, ability to solve problems, learn, and handle multiple tasks
Enthusiastic team player with a patient, and positive professional attitude.
Must be able to work seated for most of the day
Benefits and Perks:
Complimentary Short-Term Disability
Complimentary Life Insurance $25,000; with options to purchase additional voluntary benefits for self or family
Company Sponsored Employee Assistance Program (Headspace)
401K with 100% company match up to 3% and 50% company match up to 5%, eligible after 6 months of employment
United Health Care UMR Insurance Plans with 3 tiered options; Kaiser for CA Residents
Flexible Spending Account or Health Savings Account options
United Healthcare Dental Insurance; includes a 100% paid premium option for team members
United Healthcare Vision Insurance options
Long Term Disability option (paid for by employee)
Progyny-Fertility and Family Building Support (up to $10,000 per attempt/ $30,000max)
Team Member Discounts for Pet Care
Paid time off inclusive of sick, personal, and vacation
LGBTQIA+ support with FOLX HEALTHCARE (if UMR enrolled)
Sword Digital Musculoskeletal & Physical Therapy Program (if UMR enrolled)
Referral Bonus Program
DailyPay on Demand
We are a proud United Veterinary Care Partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients. One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love.
United Veterinary Care provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.
