Overview
Client Relations Receptionist Jobs in Farmington, NM at San Juan Veterinary Hospital
Full Job Description
**Must apply online at www.sanjuanvet.com/careers. Applications submitted through Indeed will not be considered. **
Job Title: Client Relations Receptionist
General Description of Position: The receptionist provides the first and last impression of the hospital to clients and patients. He/she must be friendly, professional and courteous; be prompt in acknowledging clients in emergency and non-emergency situations; and capable of handling many tasks at once with many interruptions.
Job Requirements/Skill/Physical Demands: A high level of creativity and interpersonal communication skills; ability to prioritize tasks, provide customer service, and have clarity of speech; be able to function in a very fast paced environment under extreme pressure; have a command of reading, writing, arithmetic, and correct use of grammar; general office skills; type 30 wpm, must be able to lift up to 50 pounds unassisted, and restrain pets.
Essential Functions:
Customer Service:
Ÿ Greet clients in a friendly manner; check patients in and out; handle telephone calls; schedule appointments.
Ÿ Ability to handle patients safely with compassionate care to and from the treatment area and cages.
Ÿ Present invoices and receive payment; provide estimated general service prices.
Ÿ Promote nutritional pet foods, pet care supplies; possess a general knowledge of products being sold.
Ÿ Handle emergency situations and assist clients.
Dress Code
· Scrub top & scrub pant, name badge, closed toe shoes, and building key card.
· No un-natural hair color.
· Body piercing hardware must be removed. Only small ear rings are acceptable in ears.
· Tattoos at the discretion of management may need to be covered.
Computer Skills/File Maintenance:
Ÿ Prepare records for the exam room; maintain medical records and review for thoroughness and signature(s).
Ÿ Perform data processing
Ÿ Accept and post client’s payments, maintain cash drawer, and balance payments at closing.
Ÿ Update files with complete and accurate client information.
Ÿ Process daily scanning of documents; create and maintain computer reports as needed.
General Duties:
Ÿ Perform opening & closing facility operations.
Ÿ Maintain up-to-date magazine selection in the waiting area.
Ÿ Insure cleanliness of the lobby; restroom, maintain the front exterior yards, the sidewalks and driveways continuously throughout the day. This may include sweeping, mopping, wiping, bending, shoveling snow, and taking care of trash.
Ÿ Perform other duties as assigned.
Work Environment: High level of client and patient interaction within the lobby, pharmacy and treatment areas occur. Designated areas with use of x-ray, anesthetic gases and medications require appropriate protective attire.
Continuing Education Requirements: Continued training in customer service and products sold. A minimum of 10 CE hours is required annually from September 1st through August 31st.
Job Type: Full-time
Pay: $16.00 per hour
Benefits:
Dental insurance
Employee assistance program
Employee discount
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance
Schedule:
10 hour shift
Day shift
Monday to Friday
Rotating weekends
Work Location: In person
Title: Client Relations Receptionist
Company: San Juan Veterinary Hospital
Location: Farmington, NM
Category:
