Overview
Client Liaison (Service Coordinator) Jobs in San Francisco, CA at San Francisco Animal Medical Center (SFAMC)
Want to help deliver stellar pet care service to the Pacific Heights community? We are the brand new San Francisco Animal Medical Center (SFAMC). Our ambition is simple – be the hospital we want to take our own pets to. This is an excellent opportunity for an individual looking to make a positive impact on a community’s pets and pet parents by helping us define and deliver a 5-Star veterinary clinic experience.
What you’ll be doing:
Under the direction of the Client Service Manager and in cooperation with the entire hospital team, you will coordinate and provide a broad range of administrative and customer support activities, while ensuring that every pet and pet parent has a five-star experience.
What you’ll bring:
Passion for helping pets and their humans alike
A customer-centric mindset; desire to go the extra mile to help a pet parent in need
Ability to interact and communicate (verbally and non-verbally) with professionalism, empathy, and respect both with clients and team members
Flexibility to handle multiple tasks simultaneously in a sometimes stressful environment with evolving priorities
Strong sense of personal accountability and reliability
Experience in using technology quickly and efficiently
Attention to detail
1-2 years experience working as a skilled CSR in a veterinary field is required
Experience with emergency veterinary services preferred
What you’ll get:
To attract the ideal candidate, in addition to a competitive salary, we offer the following benefits:
Paid Time Off
Continuing education support
Pet discounts
401(k)
Group medical insurance
The nitty gritty (in case you want the specifics!):
Provide effective and compassionate communication and help facilitate correspondence between clients and doctors
Interact with clients via email, text, over-the-phone and in-person to obtain vital patient information and/or to provide client information in a solution-orientated manner
Increase treatment case acceptance by confidently providing clients with estimates and various payment options
Acquire necessary signatures and appropriately upload and/or file estimates, consent forms, and other important documents
Helping facilitate domestic and international health certificates for traveling patients
Process payments, deposits and refunds
Request and import medical records, lab reports & other diagnostic materials
Schedule appointments including medical, dental and surgical procedures
Create and maintain accurate written records as it relates to client communication, appointments, practice activities, patient care, client concerns, and finances
Appropriately direct questions and escalate more complex communications to the clinical team or the Client Service Manager
Assist the front desk team when necessary
Efficiently operate a computer in a Windows or cloud-based environment
Operating a multi-line phone system and familiarity with desktop applications
Learn and suggest improvement for optimizing usage of practice management software
Operation of and the ability to troubleshoot the function of various office machines, including but not limited to desktop and mobile workstations, telephones, credit card terminals, printers and document scanners
Job Type: Full-time
Job Type: Full-time
Pay: From $26.00 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Schedule:
Day shift
Evening shift
Holidays
Monday to Friday
Weekends as needed
Application Question(s):
Have you worked as a CSR for a veterinary clinic or hospital for at least one year?
Work Location: In person
Title: Client Liaison (Service Coordinator)
Company: San Francisco Animal Medical Center (SFAMC)
Location: San Francisco, CA
