Overview
Client Concierge / Experience Representative Jobs in Sugar Grove, IL at True.Vet Sugar Grove
Full Job Description
Rethink What Client Service Can Be — Join a Veterinary Team That Puts People First
At True.Vet Sugar Grove, we believe the client experience starts with the first hello — and we’re building our concierge team around empathy, efficiency, and empowerment. This isn’t just a front desk job. It’s a central role in shaping how clients feel, how smoothly their visits go, and how we deliver on our promise of accessible, thoughtful care.
If you have a warm personality, strong communication skills, and a growth mindset, you’ll thrive in this environment. You’ll also get to work with the latest tech tools and a team that genuinely collaborates across all roles.
Why This Role Is Different
$19/hour starting pay
Career growth opportunities into operations, client success, or leadership
Modern tools for scheduling, digital communication, and workflow efficiency
Direct input into shaping the client journey and hospital culture
Independently owned — your voice matters in how we grow
What You’ll Do
Be the welcoming face and voice of True.Vet — in person, by phone, and digitally
Coordinate scheduling and follow-ups using our intuitive system
Help clients navigate care options, including membership plans and telehealth services
Collaborate with the medical team to keep visits smooth and stress-free
Help create a calm, organized, and friendly clinic environment
A Better System for Better Care
Our model is designed to serve both clients and the team. From online booking and digital forms to streamlined check-ins and walk-in support, your job is powered by tools — not buried in them. You’ll be trained on everything and encouraged to help improve our systems as we grow.
We also use virtual care and telehealth to expand access, reduce unnecessary clinic traffic, and support convenient follow-up care — and you’ll be a key player in making that happen.
About the Practice:
True.Vet Sugar Grove provides:
Full-service care in a beautifully designed, tech-forward facility
Wellness, urgent care, diagnostics, and surgery — all under one roof
Same-day and virtual visit options
A membership model that builds stronger, more consistent client relationships
This is your chance to build something new — with a team that sees and supports your potential.
Location:
True.Vet Sugar Grove
519 N. Sugar Grove Parkway, Unit C
Sugar Grove, IL 60554
Opening August 2025 | Virtual Care available now
To Apply:
Email your resume and cover letter to [email protected]
Job Types: Full-time, Part-time
Pay: From $19.00 per hour
Expected hours: 10 – 40 per week
Benefits:
Flexible schedule
Health insurance
Paid time off
Professional development assistance
Tuition reimbursement
Schedule:
Weekends as needed
Work Location: In person
Title: Client Concierge / Experience Representative
Company: True.Vet Sugar Grove
Location: Sugar Grove, IL
Category:
