Overview
Call Center Agent Jobs in Negombo, Western Province, Sri Lanka at Nawaloka Hospital Negombo
Title: Call Center Agent
Company: Nawaloka Hospital Negombo
Location: Negombo, Western Province, Sri Lanka
Company Description Nawaloka Hospital Negombo is a modern, fully-fledged private hospital established in 2014 as part of the Nawaloka Hospitals group, a pioneer in Sri Lanka’s private healthcare sector since 1985. Located in the vibrant city of Negombo, the hospital combines advanced medical treatments and diagnostic services with luxury patient accommodations. All rooms are designed to hotel-level standards, offering air-conditioning, Wi-Fi, mini-fridges, microwaves, and modern entertainment systems, supported by an ultra-modern kitchen focused on cleanliness and quality. The Negombo branch delivers cutting-edge medical services through skilled professionals and up-to-date technology, while maintaining a strong commitment to patient comfort and service excellence. As the first regional private hospital in Negombo, Nawaloka Hospital aims to provide accessible, high-quality healthcare to the community and the wider nation.
Role Description The Call Center Agent role is a full-time, on-site position based at Nawaloka Hospital Negombo. The Call Center Agent will handle inbound and outbound calls, respond to patient and visitor inquiries, and provide information about hospital services, appointments, and procedures. Responsibilities include recording and updating patient information, coordinating with clinical and administrative teams, and ensuring timely follow-up on queries and requests. The role also involves managing call queues, resolving basic issues, escalating complex concerns when needed, and maintaining accurate documentation in hospital systems. The Call Center Agent is expected to deliver courteous, efficient, and professional service that reflects the hospital’s standards of care and hospitality.
Qualifications
- Strong customer service and customer support skills, with a focus on customer satisfaction.
- Excellent interpersonal skills and clear, professional verbal skills in both sinhala and english. Proficiency in tamil will be an added advantage
- Good computer literacy, including experience with call center systems and basic office software.
- Prior experience as a Customer Service Representative or in a similar patient-facing role is an advantage.
- Ability to work in a fast-paced environment, manage multiple calls, and prioritize tasks effectively.
- Attention to detail, accuracy in data entry, and respect for patient confidentiality.
- Willingness to work full-time on-site in Negombo, including possible shift or weekend work as required.
- Secondary education completion required; additional training in customer service, healthcare administration, or related fields is beneficial.
