Overview
Water – Head Guard Jobs in Portsmouth, USA at Dormont Manufacturing Co
Position: Water Country – Head Guard
Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family‑held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide.
While each brand offers something unique, all are united by a shared purpose:
Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality.
As an equal‑opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.
Water Country – Head Guard
Head Guards are responsible for the care and safety of all guests and employees in the park. Leads will oversee the day‑to‑day operation in their assigned area as well as assist with administrative duties.
Supervisory Duties
- Assist with the daily supervision of the Aquatics team
- Lead by example, attitude, and as a representation of Water Country’s core values
- Act as an approachable mentor and coach to all assigned team members
- Become knowledgeable of performing the essential duties of all aquatics and lifeguarding positions and backfill these positions when needed
- Participate in training activities for all assigned employees
- Ensure lifeguard rotations are within the Ellis and Associates standards
- Ensure lifeguards are exceeding the Ellis and Associates standards
- Ensure that all required meals and other breaks are being given in accordance with NH law
- Ensure daily sign‑in sheets are completed and submitted each day
- Assist with team scheduling and timekeeping activities
Departmental Duties
- Delight all guests by quickly and expertly providing courteous assistance to address their questions or concerns.
- Stay alert when assigned to swimming areas to ensure guest safety.
- Oversee daily morning checks for water attractions and water slide testing
- Oversee daily pool cleanings, tube field testing, and in‑service classes for assigned team
- Respond to all radio calls and properly log down time on rides in Dispatch station
- Provide bathroom breaks for all team members, as needed
- Render first‑aid (within scope of knowledge) to injured guests or team members
- Handle operation‑related guest concerns and assist with lost children
- Escalate major guest concerns to management or maintenance team in a timely manner
- Maintain constant vigilance and proactively identify potential hazards inform Park leadership and/or maintenance team of any such situations in a timely manner
- Ensure that all Park areas are clean and free of hazards, prior to daily opening
- React in a calm and professional manner during emergency situations
- Assist with crowd control in emergency situations
- Ensure pre‑opening and closing check lists are done by Aquatics team members
- Update and ensure proper Zone Coverage and Zone Validations are done for each spot in the park
- All other duties assigned by leadership
Education and Experience
- No education requirements for this position
- 1+ year of previous lifeguard experience desired
- Must successfully complete the Ellis & Associates Lifeguard Training Program before becoming a lifeguard at Water Country
- Language:
Ability to read, write, and speak fluent English Spanish or other bilingual language skills are a plus
Requirements
- Must be at least 16 years of age to comply with NH Child Labor Laws
- Ability to work flexible schedule, including evenings, weekends, and holidays
- Must be willing and able to work with a vastly diverse staff of lifeguards, including both American and International students
- Demonstrated ability to successfully perform all swim tests, water rescues, assists
- Ability to comply with all uniform policies
- Must possess safety‑oriented mindset and understand the importance of complying with all Federal, State, and local regulations regarding aquatics safety standards
- Ability to attend 4 hours of in‑service training per month
- Ability to take control of…
Title: Water – Head Guard
Company: Dormont Manufacturing Co
Location: Portsmouth, USA
Category:
