Overview
Veterinary Urgent Care Client Service Representative Jobs in Mechanicsville, VA at BetterPet Urgent Care
BetterPet Urgent Care is looking for a Part Time or Full Time CSR! Located in Mechanicsville, BetterPet is the only independent, locally owned urgent care facility in the Richmond area. We value cultivating a positive culture of empowerment and growth, practicing excellent medicine, and providing for our community.
Role Requirements:
- Education: High school diploma or equivalent.
- Experience: Previous experience working in a veterinary clinic or equivalent veterinary setting required. Emergency/urgent care experience strongly preferred.
- Physical Requirements: Able to lift up to 25lbs without assistance, able to bend/kneel, stoop, and sit at a desk for 8 to 10 hours at a time. Able to work around animals, animal waste, biohazard materials, and various chemicals.
Job Description:
The role of a Veterinary Client Service Representative (CSR) is to Assist with client communication, flow, and advocacy such as providing information on services, payment options, and hospital policies.
- Establish a welcoming environment for clients and patients from the first interaction by greeting them in a friendly and professional manner.
- Process client check-in, ensuring the completion of required client consent forms and accurate entry of client and patient information.
- Monitor patient stability in the lobby and be able to identify and triage critical patients. Identify patients requiring emergent medical intervention and communicate appropriately with medical staff.
- Knowledge of common illnesses and diseases; ability to identify and triage potential contagious disease and follow appropriate isolation protocols.
- Manage incoming calls on a multi-line system.
- Ability to obtain relevant patient history and triage urgent cases appropriately, direct patients to the ER if applicable for the patient’s condition.
- Complete and document follow up calls on urgent care patients, directing calls to medical staff as appropriate.
- Handle incoming and outgoing mail and email (record requests, patient lab results, client inquiries, etc.).
- Communicate sympathetically with clients experiencing varying ranges of emotional distress (e.g., euthanasia, critical patients).
- Maintain strong attention to detail, accurately record all pertinent medical, client, and case related information in the patient record with appropriate grammar and medical terminology.
- Process cash and credit card transactions, reconcile invoices and payments daily.
- Understand and explain to clients third party financing options (e.g., Care Credit, ScratchPay); process financial transactions.
- Maintain the appearance and cleanliness of the reception area, client restroom, and exam rooms. Help maintain cleanliness of all other areas when needed.
Qualifications, Skills, and Expectations:
- Ability to remain calm and professional in stressful and emotionally charged situations.
- Strong, proactive, professional communication skills.
- Exceptional attention to detail.
- Strong computer skills and the ability to learn new computer systems.
- Ability to multi-task, take and follow directions, adapt to and accommodate changing demands.
- Strong work ethic, team-oriented mindset.
- Commitment to cultivating a positive work environment that values supporting team members and respecting the thoughts and work of others.
- Excellent time management and prioritization skills.
- Complex problem solving and critical thinking skills.
- Focus on providing excellent client service and an uncompromising commitment to the wellbeing of patients.
Job Types: Full-time, Part-time
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Uniform allowance
- Vision insurance
Work Location: In person
Title: Veterinary Urgent Care Client Service Representative
Company: BetterPet Urgent Care
Location: Mechanicsville, VA
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