Overview
Veterinary Technician Supervisor (Charge Nurse) Jobs in Queen Creek, AZ at Ethos Veterinary Health
Job Purpose: The purpose of the Veterinary Technician Charge Nurse is nursing care to companion animal patients in addition to providing top leadership and oversight to the support staff for the department, support the veterinarians in the department, and assist the organization of the daily workflow of the hospital.
Duties & Responsibilities:
Training – Coordinates with the training coordinator on all training protocols and procedures to ensure existing support staff as well as new staff members are on-boarded and trained efficiently and effectively
Take part in the interview and selection process of potential new support staff candidates, to include technicians, technician assistants, lab technicians, kennel assistants, and doctor’s assistants.
Support staff levelling and reviews
Review leveling criteria and benchmarks for employee advancement per hospital protocol
Performs annual formal performance reviews per hospital protocol for all support staff
Lead the support staff team by example
Follow through on commitment to growth and development of entire support staff team
Acts as a mentor for support staff
Ensure appropriate medical techniques are being utilized
Ensure that employees are demonstrating positive customer service to all clients
Ensure all support staff are following hospital policies and procedures
Work with employees to correct deficiencies, implement training as necessary, and partner with the Leadership Team to implement corrective action or coaching procedures
Follow up on coaching to ensure it is being implemented.
Document training and coaching sessions.
Create and teach department specific curriculum for ARISE Academy
Communication – act as the bridge between the hospital leadership team and support staff in department to maintain open channels of communication and constructive dialogue
Conduct beginning of shift huddles
Quarterly/bi-annual check-in meetings with all support staff
Participate in regular team meetings with Leadership Team to:
Identify areas for improvement within the company
Ensure consistent messages are being disseminated to employees
Increase knowledge of supervisory and leadership skills
Develop a cohesive team with other members of the Leadership Team
Monitor offices and hospital areas and ensure compliance with duties.
Engagement – act as a leader to improve staff retention and foster a culture of growth and development
Identify and solicit opportunities for growth within the support staff
Identify areas of personal strength and weakness that may enhance or hinder job performance
Actively seek out staff members who may be disengaged and intervene as necessary to improve staff retention
Fully competent regarding organizational policies and procedures
Involved in the development and implementation of new policies and SOP as relevant
Establishes and reinforces a supportive team environment
Discourages negative attitudes, gossip
Leads by example
Seeks out and participates in leadership development and advancement opportunities
Maintains professional and technical knowledge by attending CEs, reviewing professional publications, establishing personal and professional networks, etc.
Acts in a solution-oriented manner to advocate and improve any deficiencies in the hospital.
Hospital Operations – contribute to seamless and cohesive operations of the hospital
The ability to resolve client needs, concerns, and complaints where appropriate
Work with the inventory specialist to maintain all inventory for the department to ensure appropriate levels of items are always on hand without shortages or excess on hand and stays within the departmental budget.
Maintain and perform scheduling for all support staff in department
PTO requests, attendance tracking, etc.
Ensure adequate supervisor/lead coverage on all shifts
Ensure appropriate staffing levels by proactively recruiting and hiring
Working with HD and HM to meet labor expectations
Ensuring the department always meets and follows all required OSHA standards.
Invoicing and Estimates
Verifying and approving invoices and estimates to clients
This is a full-time position, and it could be expected to be available to help on different shifts if needed. It should also be expected to be in a rotating on-call status for emergent needs.
Scheduled time is split between training, communication, and engagement duties with each being equally important
Requirements:
Knowledge of managing critical care cases, 3+ years in emergency and critical care medicine
Certified Veterinary Technician license (will consider RVT and LVT with potential to transfer to AZ licensing)
Equal Employment Opportunity
ARISE is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. This role is not eligible for visa sponsorship. Hiring is contingent on candidate verifying their eligibility to work in the United States and passing a complete background check and drug screen.
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Title: Veterinary Technician Supervisor (Charge Nurse)
Company: Ethos Veterinary Health
Location: Queen Creek, AZ
