Overview
Veterinary Surgery Coordinator Jobs in Short Pump, VA at Ethos Veterinary Health
The Virginia Veterinary Center in Short Pump, VA is hiring a full- time Surgery Coordinator to join our outstanding team!
Position Overview:
To elevate VVC’s Surgery Department’s client experience and improve upon treatment plan compliance and fee capture.
Point of contact for surgery clients when a medical team member is not immediately available
Point of contact for pDVMs requesting to speak with a surgeon (when a surgeon is not immediately available)
Provide surgery clients with the time and attention they need (which allows the nursing team to focus primarily on patient care)
Primary Responsibilities:
Available to the Surgery Department to coordinate patients’ care.
Handles complicated or time-consuming financial conversations with specialty clients, relieving the surgeon or his/her team so they can move onto the next patient or procedure.
Assist CSRs with in-depth phone calls from clients and PVMs to discuss and answer detailed questions about services.
Assists with disruptive clients or upset clients, preventing escalation.
Audits all current/open invoices for hospitalized surgery patients. Audits closed invoices as a KPI, producing management reports monthly.
Participates in department level meetings
Attend daily rounds
Have a solid knowledge of routine specialty surgeries/procedures and at home care
Work collaboratively with the entire VVC specialty staff
Create estimates for procedures
Present treatment plans to client
Schedule add-on procedures/emergencies per specialist approval
Assist nursing team with call-backs
Ensure all surgry cases are scheduled in a timely manner per surgeon’s standards and availability
Audit surgery invoices
Aid clients with insurance companies
Strong communication and the most positive customer service skills
Provide medical updates to owners if nursing staff is unavailable to do so
Knowledge of common surgeries, procedures, and advanced imaging process
Assist clients with questions regarding paperwork
Assist nursing team by checking team voicemails, conveying message to the correct team member, and returning phones calls as needed.
Check department voicemail throughout the day
Take as many calls for the surgery department as possible (to avoid sending clients to voicemail)-timely resolution of client concerns/request
Ensure charts are complete for next day appointments-follow up with appropriate pDVMs as needed
Performs all other duties as assigned
Qualifications:
Available to work between the hours of 7am – 6pm
Preferred client service work history
Preferred surgery/medical knowledge
Experience auditing medical records
Demonstrated history of handling escalated client concerns
Benefits and Compensation:
Compensation is based on experience and skill set, $20 – 22/hr
Medical
Dental
Vision
401k
Employee Assistance Program
Health Savings Account
Life Insurance
Generous PTO
Retirement Plan Options
Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos Veterinary Health provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado’s Healthy Families and Workplaces Act.
Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
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Title: Veterinary Surgery Coordinator
Company: Ethos Veterinary Health
Location: Short Pump, VA
