Overview
Veterinary Software Trainer Jobs in Auckland, Auckland, New Zealand at IDEXX
Title: Veterinary Software Trainer
Company: IDEXX
Location: Auckland, Auckland, New Zealand
As a Veterinary Software Trainer, you will play a key role in delivering successful implementations of IDEXX’s ezyVet Practice Management software to veterinary clinics across the APAC region. Based in our Auckland office, you will combine your passion for teaching, technology, and problem-solving to support customers as they adopt and maximise the value of our software.
The Veterinary Software division is part of IDEXX’s broader mission to enhance animal health through innovative cloud-based solutions. Our platforms help veterinary practices manage workflows, improve communication, and deliver better care. You will be part of a team dedicated to ensuring customers are set up for success from day one.
In This Role
- You deliver engaging virtual and in-person training sessions to veterinary professionals, tailored to their roles and workflows
- You support the implementation of ezyVet software, guiding customers through onboarding and go-live
- You configure software solutions to align with each clinic’s unique needs and workflows
- You project manage implementations alongside Implementation Specialists to ensure smooth delivery
- You build strong relationships with customers, acting as a trusted advisor throughout their journey
- You identify challenges and problem-solve to ensure successful adoption of the software
- You lead change management conversations to support clinics transitioning to new systems
- You develop and deliver webinar-based training content and learning materials
- You manage multiple implementations and projects at various stages simultaneously
- You collaborate with internal teams to share insights, improve processes, and influence product enhancements
Why This Role Matters
This role is critical in helping veterinary practices successfully adopt technology that improves efficiency and patient care. By delivering high-quality training and support, you will empower veterinary teams to confidently use ezyVet, helping them save time, reduce stress, and provide better outcomes for animals and their owners. Your work directly contributes to customer success and long-term platform adoption.
What You Need To Succeed
- Experience delivering training, coaching, or facilitating learning (software or workflow-focused preferred)
- Strong time management and organisational skills, with the ability to manage multiple projects
- Confidence in presenting and explaining complex concepts to a range of audiences
- Strong problem-solving skills and a proactive, solution-focused mindset
- High attention to detail and ability to tailor solutions to customer needs
- Excellent communication and interpersonal skills
- Ability to thrive in a fast-paced, customer-focused environment
Nice To Have
- Experience in project management or software implementation
- Experience working with Practice Management Systems or similar software
- Background in the veterinary or animal health industry
- Experience with change management practices
Role Requirements
- Willingness and ability to travel across the APAC region (up to 2–3 weeks per month once fully onboarded)
- Hybrid working model based in Auckland (3 days in office, 2 from home when not travelling)
What You Can Expect From Us
- Structured onboarding and ongoing training to set you up for success
- Competitive compensation and incentive opportunities
- Continuous learning and development (internal and external)
- Hybrid working environment with a collaborative office space
- Coffee, fresh fruit, and Food Truck Fridays
- Dog-friendly office
- Fully subsidized Southern Cross health insurance
- Partially subsidized parking
- Career development opportunities within a global organisation
Why IDEXX
We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve since 1983, our team members help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease.
We have customers in over 175 countries and a collaborative global workforce. Our culture embraces challenges and encourages learning and discovery. At IDEXX, you’ll be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
If meaningful work and a sense of purpose are at the top of your list, you’ll find it here. Let’s pursue what matters together
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
