Overview
Veterinary Receptionist (Evening Heavy) Jobs in Lancaster, PA at Neffsville Veterinary Clinic
Neffsville Veterinary Clinic is hiring for Veterinary Receptionists!
Are you an upbeat and reliable professional that loves cats and dogs?
Do you want to be part of a collaborative team that makes a difference in pets and owners lives?
Are you looking for an opportunity to provide support and friendly client service in a fast paced environment?
Neffsville Veterinary Clinic is seeking a highly motivated, organized and dependable Client Relations Specialist to join our busy ten doctor practice. We pride ourselves on our friendly team environment, strong work ethic, and excellent client service.
Our services include wellness exams, dentistry, surgery, radiology, ultrasonography, therapy laser, as well as grooming, lodging, and daycare. Must be able to work evenings and rotating Saturdays.
Responsibilities and Duties
Promptly, accurately, and professionally receive 100% of all incoming telephone calls and greet walk in clients- being sure to engage them by name when possible (pet and/or client)
Check in all patients for appointments, obtaining a weight and recording it in the chart and the software
Set up new clients over the phone making sure to request records from previous vets, obtain address, phone number, who referred (if applicable), and any secondary relevant information
Record all conversations and messages from clients.
Maintain accurate patient files
Keep up to date on fees for routine services and procedures, including but not limited to spays, neuters, and declaws
Be knowledgeable of preventatives and rebates that we offer including what is OTC and what is prescription only
Assist in educating clients on vaccinations, preventatives, and general veterinary knowledge
Prepare client invoices, collect and process payments for all services including euthanasia and DOA patients (using cash, check, credit card, Care Credit, All Pet Card and Scratch Pay)
Follow outlined protocol for emergencies
Process requested preventatives, food, medications and other products for easy pick up at the client’s convenience
Handle client complaints and issues- involved coordinator/manager if complaints or issues cannot be resolved amicably
Perform other duties as assigned
Qualifications and Skills
Experience -A minimum of 2 years customer service experience in an office setting.
Flexibility
Critical Thinking-The ability to use logic and reason to identify the strengths and weaknesses of alternative solutions, conclusion, or approaches to problems. Ability to think and perform well in a crisis situation.
Problem-solving – Handling scheduling issues, upset clients, or emergency situations.
Physical Requirement- Must be able to lift at least 30lbs- able to have physical contact with patients as required by greeter position. Must be able to handle animals without fear or hesitation, must be able to handle barking and other loud noises.
Job Type: Full-time
Pay: $16.00 – $18.00 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
10 hour shift
8 hour shift
Evening shift
Monday to Friday
Weekends as needed
Work Location: In person
Title: Veterinary Receptionist (Evening Heavy)
Company: Neffsville Veterinary Clinic
Location: Lancaster, PA
Category:
