Overview
Veterinary Receptionist – ER Jobs in Knightdale, NC at Vets Pets
Title: Veterinary Receptionist – ER
Company: Vets Pets
Location: Knightdale, NC
At Wake Veterinary Medical Center, we are deeply committed to both our staff and the animals entrusted to our care. Choosing a career at a veterinary hospital can be incredibly rewarding and satisfying for those who have a fervent passion for animal welfare and a desire to positively impact the lives of pets and their owners.
Joining the team at Wake Vet allows you to work with a canines and felines and acquire valuable experience in addressing various medical conditions. Our team enjoys the high level of medicine we provide and the vibrant and collegial environment. As a valued team member, you’ll contribute to the overall health and well-being of animals in your community while collaborating with colleagues who share your enthusiasm. Additionally, you’ll have ample opportunity for professional growth and development.
Ideal Candidate
Strong communication skills
Ability to work independently, prioritize tasks, and meet deadlines
Commitment to maintaining the highest standards of accuracy and compliance
Gets excited about business process improvement
Always looking to make processes more efficient and effective using technology
Willing to listen and try new things and other people’s ideas
Duties/Responsibilities:
Greeting and interacting with clients in a friendly, professional, efficient manner
Schedule appointments and maintain and update appointment calendar
Comforting and reassuring clients in times of duress
Receiving and managing incoming calls
Assist in reviewing estimates and clarifying payment options, including processing payments.
Obtaining client written documentation, including consent forms
Relaying basic medical information to clients as directed by a veterinarian or technician
Assisting the triage process by escalating client emergencies
Maintain and update client records and patient information.
Assist with administrative tasks, such as filing, data entry, and inventory management.
Address and resolve client concerns or issues promptly and courteously.
Other duties as assigned
Required Skills/Abilities:
Intermediate computer proficiency
Basic arithmetic skills
Ability to maintain confidentiality
Excellent organizational, time management, and multitasking abilities
Personable, empathic disposition
Capacity to work well during distressing situations
Physical Requirements:
Ability to sit for extended periods of time and walk intermittently
Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers Ability to stand for extended periods of time.
The ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 40 pounds with or without accommodation
Education and Experience:
Previous veterinary or healthcare experience preferred.
Familiarity with veterinary software is advantageous
Perks and benefits for full-time employees include:
A choice between two medical plans with prescription drug benefits
Dental and vision coverage are available
401(k) Savings Plan with employer match, including immediate vesting
Life insurance for yourself, your spouse, and eligible dependents is available
Paid time off / holidays
Health Savings Account available
Short-term disability available
Supplemental critical illness and accident plans are available
Uniform allowance
Employee assistance program
We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
