Overview
Veterinary Receptionist Customer Support Representative Jobs in Northbrook, IL at Northbrook Animal Clinic
Receptionist
Position Overview
Are you someone who is able to remain focused and calm in a busy setting. Do you like juggling tasks and working with people throughout the day? Do you love the veterinary industry as much as we do?
Location
Northbrook Animal Clinic is located in Northbrook, Illinois about 20 minutes north of Chicago. There are so many local activities to enjoy including Lake Michigan, shopping centers, Chicago Botanic Garden, and Techny Prairie parks. You can also get away to the city or take a trip from O’hare airport just 20 minutes away.
Practice Overview
Northbrook Animal Clinic is a privately owned practice that has been proudly serving the North Shore area since 1985. We are proud of the relationships we have built with generations of families in our community. Our team collaborates to deliver high quality service with compassionate care. We strongly believe in work-life balance. We only allow our staff to work 40 hours maximum a week, and make sure to schedule time during business hours for urgent appointments. Our team incorporates our motto of “Pawsitivity” to establish successful working relationships between each other and our clients.
What You’ll Be Working On
Greet clients, answer phone calls and respond to email inquiries
Schedule appointments and setup new clients and patients; monitor daily schedule and flow
Able to convert cold calls and warm leads into new client visits
Responsible for payment processing and ensuring accurate client medical records
Exhibit attentiveness, patience and compassion while working with clients and patients in various emotional states
Assist in cleaning the clinic, which includes ensuring the reception area is stocked, clean and welcoming
Manage incoming texts, faxes, emails, and online pharmacy requests
Opportunity to progress into a management role.
Qualifications
Minimum of High School Diploma or equivalent required
Minimum of 1 year working in customer service ideally in the veterinary industry
Working knowledge of standard industry terminology and pet care products
Demonstrate critical-thinking and problem-solving skills
Highly motivated, with a passion for animals and providing great customer service
Demonstrated commitment to ethics and integrity
Strong interpersonal, written, and verbal communication skills
Team player with the ability to work independently to meet deadlines, goals and objectives
Strong organization, time management, and attention to detail
What’s In It For You
Competitive salary
Health and Dental insurance – 80% coverage
Matching 401K plan
Holiday and Paid Time Off
Uniform allowance
Discounted vet care
Please check out our business page on Indeed, Facebook, and Instagram
We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Job Types: Full-time, Part-time
Pay: $16.00 – $20.00 per hour
Expected hours: 25 – 38 per week
Benefits:
401(k) matching
Dental insurance
Employee discount
Health insurance
Paid time off
Schedule:
10 hour shift
Rotating weekends
Education:
High school or equivalent (Required)
Experience:
Customer service: 1 year (Required)
Veterinary clinic: 1 year (Preferred)
Ability to Commute:
Northbrook, IL 60062 (Required)
Work Location: In person
Title: Veterinary Receptionist Customer Support Representative
Company: Northbrook Animal Clinic
Location: Northbrook, IL
Category:
