Overview
Veterinary Receptionist/Customer Service Liasion Jobs in South Pasadena, CA at Vet Villa Animal Hospital
About Us:
Vet Villa Animal Hospital is a state-of-the-art, privately-owned and operated general practice in the heart of South Pasadena. We are dedicated to providing high-quality care for dogs and cats. Our passionate and skilled team of professionals is committed to promoting the health and well-being of dogs and cats through preventive care, diagnostics, and advanced medical treatments. We pride ourselves on fostering a positive and collaborative work environment where every team member plays a crucial role in delivering exceptional veterinary services.
We are proud of the high level of medicine practiced at our beautiful hospital. A board-certified internist, board-certified cardiologist, and soft tissue surgeon regularly come to offer care for our patients weekly.
We are looking for hardworking, self-motivated, positive, and reliable candidates. Only team-oriented applicants will be considered.
Vet Villa is looking for a Veterinary Receptionist/Customer Service Liaison whose responsibilities would include, but are not limited to:
Greet pet owners with a friendly and compassionate demeanor, ensuring they feel welcomed and cared for over the phone and when in the hospital.
Schedule appointments with efficiency and empathy, understanding the urgency of medical issues while accommodating client needs.
Reschedule or adjust appointments with compassion, reassuring clients during times of stress or emergency.
Answer phone calls and respond to emails with kindness and patience, offering detailed information while addressing any concerns.
Provide emotional reassurance to worried pet owners seeking advice or updates on their pets’ care.
Facilitate the check-in and check-out process smoothly, ensuring all necessary paperwork is completed while maintaining a calm and supportive atmosphere.
Collect payment while being sensitive to any financial concerns and offering available solutions in a considerate manner.
Clearly explain treatment plans, follow-up care instructions, and next steps with empathy, making sure pet owners feel confident and informed.
Listen actively to client concerns and relay messages to the veterinary team with understanding and urgency, when necessary.
Remain composed and compassionate when handling emergencies, providing support and calm reassurance to clients in distress.
Direct urgent cases to the veterinary team with a sense of empathy, ensuring that both pets and owners feel prioritized and cared for.
Update and maintain client and patient records accurately, while always maintaining a sensitive and respectful approach when dealing with delicate information.
Offer emotional support to clients dealing with difficult situations, including the loss of a pet or a severe medical diagnosis.
Provide tissues, water, or a comforting word to grieving or stressed pet owners in need.
Work closely with veterinarians, technicians, and other staff to ensure seamless care for clients and patients, always maintaining a supportive and compassionate attitude.
Assist with communication between team members and clients to ensure everyone feels heard and valued.
Maintain a clean, welcoming, and comfortable reception area for clients, ensuring it provides a peaceful atmosphere for pet owners waiting for care.
Offer emotional support to anxious pet owners, recognizing that veterinary visits can be stressful.
Qualifications:
Communication Skills: Excellent verbal and written communication skills are crucial for interacting with clients, handling phone calls, and managing correspondence.
Customer Service Experience: Previous experience in customer service, especially in a veterinary or medical setting, is highly beneficial.
Organizational Skills: Ability to manage scheduling, handle multiple tasks, and maintain accurate records.
Basic Medical Knowledge: Familiarity with veterinary terminology and basic animal care can help in understanding and addressing client needs more effectively.
Computer Skills: Proficiency with office software and veterinary management software for scheduling and record-keeping.
Attention to Detail: Accuracy in handling appointments, billing, and medical records is crucial.
Problem-Solving Abilities: Ability to handle unexpected situations calmly and efficiently.
Compassion and Empathy: A genuine love for animals and humans and understanding of the emotional aspects of pet care.
Teamwork: Ability to work well with veterinary staff and support team members.
Our benefits package includes:
Health insurance
Dental insurance
Vision insurance
FSA
Paid time off
Pet benefits
401K
If you are a motivated and customer-focused individual with a passion for working in a veterinary setting, we invite you to apply. Please submit your resume and we look forward to connecting with you!
You can visit us at: www.vetvilla.com
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Health savings account
Paid time off
Vision insurance
Schedule:
10 hour shift
Day shift
Education:
High school or equivalent (Required)
Experience:
Veterinary experience: 1 year (Required)
Work Location: In person
Title: Veterinary Receptionist/Customer Service Liasion
Company: Vet Villa Animal Hospital
Location: South Pasadena, CA
