Overview

Veterinary Receptionist / CSR Jobs in Houston, TX at Westbury Animal Hospital

Westbury Animal Hospital, Inc. (WAH) has been caring for pets since 1958. We are proud to be an American Animal Hospital Association (AAHA) certified hospital. Westbury Animal Hospital has a well deserved reputation of providing top quality medical care and excellent client service. We, as a team, all strive each day to preserve this reputation. We offer many services to our clients and patients. Among these are: 24-hour patient care, ultrasound, radiology, a surgical facility, electrocardiography, endoscopy, intensive care, dentistry, in-house laboratory, pharmacy, prescription diets, boarding, emergency service at all times, and after hours patient admittance and release. Westbury Animal Hospital, Inc. is a small business dedicated to the care and well-being of our clients’ pets. We work closely with the Houston S.P.C.A., CAP, and other humane organizations to aid in the welfare of animals. Our doctors have donated their time and services to these organizations as well as city spay and neuter clinics.

Our MOTTO

“Client Service /Patient Care” is our first priority

Our Mission

To work together as a team to continually exceed our clients’ expectations and apply sound and ethical principles to manage our business.

$15/hr DOE

Must be able to work all 3 shifts; including weekends and holidays

6am to 3pm

7am to 4PM

12pm to 9pm

Summary of Job Duties and Essential Functions:
Veterinary Receptionist/CSR, is responsible for greeting clients; managing multiple phone lines effectively, scheduling appointments; entering client, patient, and financial data into the practice-management software; generating invoices and explaining them to clients; processing payments; and managing the retrieval and storage of medical records. This position interacts primarily with the patients and their owners. Other duties required, but not limited to, providing clients with accurate and though information about all over-the-counter products, as well as maintaining a compassionate and professional environment for all clients and co-workers.

General Knowledge and Tasks

  • Know the policies regarding provision of veterinary care, treatment of stray animals, deposits for hospitalized patients, payments, credit, pet health insurance, and finance fees.
  • Conduct tours of the practice and/or kennel. Before each tour, ensure that the facility is orderly and that staff and patients are prepared for tours.
  • Maintain strict confidentiality regarding clients and patients for whom the practice provides veterinary services.
  • Cordially greet arriving clients and patients, and address each by name.
  • Explain special programs offered by the practice.
  • Advise clients of significant changes in policies or services since their last visit.
  • Provide clients with accurate and thorough information about all over-the-counter products. Understand and explain internal- and external-parasite products as well as diets, dental products, and behavior management tools.
  • Escort clients and patients to clean, empty exam rooms free of persistent, offensive odors.
  • Assist clients with unruly or unrestrained pets. Ensure that all dogs are leashed and that cats and smaller pets are caged. Isolate aggressive pets. Request assistance as needed.
  • Monitor patients’ behaviors and note potentially aggressive behaviors. Use caution when handling aggressive or potentially aggressive pets. Request assistance when needed.
  • Handle angry or grieving clients in a calm, reassuring manner. Escort complaining or angry clients from the reception area to a separate, closed room where their complaints may be heard privately. When necessary, enlist a doctor or the office manager to resolve the complaint.
  • Discharge hospitalized patients and boarded and groomed pets.
  • Schedule appointments for exams, rechecks, surgeries, medical procedures, boarding, and grooming.
  • Answer routine questions or refer callers to the appropriate colleagues.
  • Call clients scheduled for the next day to remind them of their appointments, appointment times, and special instructions, such as the need for fasting or withholding or administering medications.
  • Call clients who missed appointments and reschedule their appointments.
  • Assist Doctors and Technicians with patient assessment and dispensing medication to clients
  • Manage multiple phone lines effectively; prioritize phone calls.
  • Accurately record messages for doctors and staff. Note the caller’s name, date, time of call, return phone number, and message.
  • Pull charts for incoming clients.
  • Upon the client’s arrival, mark the patient’s medical record with the date and a brief synopsis of the reasons for the visit.
  • Accurately file all paper medical records. Responsibilities
  • Ensure that medical charts or records to be filed are complete and that they include current laboratory test results, doctors’ notes, and forms. Ensure that records have been updated to reflect financial transactions, medications and products dispensed, weights, immunizations, and diagnoses.
  • Receive deliveries; check contents of deliveries against invoices and immediately note package shortages or damaged shipments.
  • Set up referral appointments and complete all necessary paperwork.
  • Be prepared to handle medical emergencies at all times. Recognize the symptoms of pets and clients in crisis. Alert doctors and technicians to emergency situations. Provide information about the pet, including name, owner’s name, and symptoms. Also provide the medical record when available.
  • Follow scheduling guidelines to maximize efficiency when booking clients. Properly utilize emergency or open slots in the schedule.
  • Reorganize daily appointment schedules as needed to account for emergency situations and time overruns.
  • Follow isolation procedures when greeting clients with contagious or potentially contagious patients. Using the designated products and dilutions for disinfectants, properly disinfect your shoes, hands, and clothing before leaving isolation areas.
  • Schedule examinations, drop-offs, surgery, grooming appointments, and boarding reservations.
  • Use practice-management software procedures to check in clients.
  • Add new clients and new patients into the practice-management software as appropriate.
  • Input reminders and callbacks.
  • Know the word-processing program sufficiently to draft letters and modify and print forms or letters.
  • Generate records of rabies immunizations for clients and town, city, and county officials.
  • Produce immunization, health, and neuter certificates.
  • Print monthly service reminders.
  • Generate end-of-day reports.
  • Know how to access and navigate the Internet to download email, find veterinary websites, order supplies, and access information for clients.
  • Correctly apply discounts for employees, shelters, multiple pets, coupons, and complimentary exams.
  • Process clients’ cash, credit card, debit card, and check payments.
  • Accurately record all payments in client/patient records and in the bookkeeping system.
  • Answer clients’ questions regarding charges, or refer questions to the appropriate colleague.
  • Complete or file pet health insurance claims on behalf of clients as directed by the practice manager or doctors.
  • Process clients’ credit applications and store them in clients’ records.
  • Properly record and file deferred payments.
  • Record returned checks and adjust clients’ accounts to reflect returned-check fees.
  • Issue updated invoices to clients, including appropriate finance charges, and show accurate balances due on their accounts. Education/Background
  • The position requires the completion of a high-school degree. Must have at least three years of experience in customer service. Preference will be given to candidates with experience in Veterinary medicine or post-secondary education. Veterinary Receptionist/CSR’s must be competent in the English language, patient, and display a pleasant demeanor. Must be familiar with relevant business standards and best business practices. Veterinary Receptionist/CSR’s must be familiar with Microsoft Office, have the ability to communicate via e-mail and utilize the internet.

Veterinary Receptionist/CSR’s must possess strong organizational skills, excellent telephone and in-person communication skills, excellent written communication skills and the ability to remain calm under pressure. Veterinary Receptionist/CSR’s must have compassion for animals and their owners and understand the stress that patients and clients endure. Veterinary Receptionist/CSR’s must be able to differentiate between routine cases and emergency cases.

Working Conditions

  • Have the physical strength and ability to stand for an entire shift when needed, and be able to lift, push and pull, pets and objects weighing up to 20 pounds without assistance.
  • Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • have physical mobility and dexterity to frequently stand, walk bend, push, twist, kneel, climb, squat, stoop, and reach overhead
  • Considerable mental/visual concentration, coordinating manual dexterity with mental/visual attention, requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment.
  • The noise level in the work environment is moderately high.
  • Must wear closed-toe shoes, gloves, and other protective items as required.
  • A consistent presence at work is required.
  • Must pass company required drug screen.

We offer competitive pay and an attractive benefits package including medical, dental, life, a matching 401K program, employee pet care discounts, and a continuing education program to name a few. If your application is selected for consideration you will be contacted.

Must be able to work all 3 shifts; including weekends and holidays

6am to 3pm

7am to 4PM

12pm to 9pm

An Equal Opportunity Employer

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

  • 401(k) matching
  • Dental insurance
  • Health insurance

Ability to Commute:

  • Houston, TX 77035 (Preferred)

Ability to Relocate:

  • Houston, TX 77035: Relocate before starting work (Preferred)

Work Location: In person

Title: Veterinary Receptionist / CSR

Company: Westbury Animal Hospital

Location: Houston, TX

Category:

 

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