Overview
Veterinary Receptionist (Client Service Coordinator) Jobs in Murray, UT at Neighborhood Veterinary Care
Full Job Description
JOIN OUR TEAM!
SUMMARY:
Neighborhood Veterinary Care is looking for a part time Client Service Coordinator with a minimum 1 year of experience as a veterinary receptionist to become a part of our family! Our ideal candidate acts as a concierge and first point of contact between clients and the organization. Tasked with answering client inquiries, directing phone calls, coordinating medical care, appointment availability and more! Upholding company culture always while making clients feel welcomed and valued is a must. Our mission is to strengthen the human-animal bond through compassionate care, an educational experience and a commitment to serving the local community. Neighborhood Veterinary Care is committed to building a team of professionals passionate about growing their veterinary expertise and making a difference in the lives of pets and their owners.
RESPONSIBILTIES:
Greet clients and patients with a warm and friendly presence
Follow policies and procedures set by the Practice Manager and Owner
Perform the onboarding and check-in/check-out processes including managing client information, weighing patients and processing client payments
Manage incoming calls with multiple phone lines, respond to clinic emails and schedule appointments/procedures and drop-offs
Provide support to clients/employees/public including obtaining forms, medical information, post-surgery information, tags and certificates or assisting with questions regarding patient status
Set-up and maintain all client/patient records including data entry, lab results, specialist results.
Collect relevant health history and information from clients and assist with maintaining medical charts
Compile daily clinic statistics
Distribute filled prescriptions to clients
General cleaning of the lobby and exam rooms
Assist in developing Standard Operating Procedures (SOPs) and train and develop co-workers
Other duties assigned
QUALIFICATIONS:
2 years of working experience in a client service, receptionist or customer service type of role required, minimum 1 year of working as a veterinary receptionist a plus
Previous experience in the veterinary or animal care industry preferred
Strong interpersonal skills. We are looking for a warm, personable, professional, enthusiastic, empathetic individual
Demonstrated customer service and communication skills
Proficiency with Microsoft Office and client service software
Strong attention to details, and organization skills with an ability to multi-task and thrive in a fast-paced setting
Proven ability to deliver exceptional client service and professionalism with a friendly demeanor via phone, written communication and in-person
Eager to create and encourage a positive work environment
This is a part-time/PRN position working 12-28 hours per week, including SATURDAYS
Salary commensurate with experience ranging between $15.00 and 17.00 per hour.
BENEFITS:
Competitive Compensation
Health, Vision, and Dental Insurance (for full time employees)
Paid Time Off (PTO) (for full time employees)
Personal Pet Care Benefits Program
Quarterly Team Activities
Neighborhood Veterinary Care is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, ancestry, national origin, veteran or disability status. Neighborhood Veterinary care is proud to support diversity and inclusion in the workplace where all qualified individuals are fully embraced.
Title: Veterinary Receptionist (Client Service Coordinator)
Company: Neighborhood Veterinary Care
Location: Murray, UT
Category:
