Overview
Veterinary Receptionist / Client Experience Specialist Jobs in Wellington, FL at Alma Vet Connection
Join Our Team as a Client Experience Specialist at Alma Vet Connection!
About Us:
At Alma Vet Connection, we’re more than just a veterinary practice—we’re a compassionate community dedicated to providing exceptional care. We integrate Conventional Western Medicine with Traditional Chinese Medicine under Fear Free principles to ensure a holistic and stress-free experience for pets and their owners. Our focus isn’t just on medical excellence; it’s on building lasting connections with our clients and their beloved animals.
Your Role:
As a Client Experience Specialist, you will be the welcoming face and voice of our practice. Your role is crucial in creating a seamless and stress-free experience for our clients, even when they’re not physically in the clinic. From managing appointments to handling inquiries and financial transactions, your empathy and efficiency will help ensure our clients feel supported and valued.
What You’ll Do:
Greet clients warmly and manage appointment scheduling via phone, text, and email.
Maintain accurate medical records and handle administrative tasks like mailing and filing.
Assist with prescription fulfillment, over-the-counter sales, and financial transactions.
Support veterinary assistants, technicians, and doctors as needed.
Oversee client check-ins and check-outs for a smooth experience.
Keep the front office and reception area organized and welcoming.
What We’re Looking For:
Veterinary Experience: Prior experience in a veterinary setting is ideal.
Customer Service Skills: At least 3 years of experience in a client-facing role, ensuring positive interactions.
Team Player: A positive attitude and ability to collaborate effectively in a dynamic environment.
Professionalism: Reliability, punctuality, and commitment to high standards.
Passion for Animal Care: A genuine dedication to providing top-tier care and experience.
Adaptability: Willingness to learn and grow within our Fear Free framework.
Bonus Points If You Have:
Experience with Avimark veterinary software.
Fear Free Certification (or a willingness to obtain it).
Our Culture:
At Alma Vet Connection, we foster a respectful, inclusive, and accountable work environment. We believe in professional excellence, continuous learning, and high-quality care. We seek team members who are reliable, eager to grow, and excited to be part of something special.
If you’re ready to make a meaningful impact on the lives of pets and their families, apply today and become a vital part of Alma Vet Connection!
Curiosity Guides Us. Connection Grounds Us. Care Defines Us.
Job Types: Full-time, Part-time
Pay: $15.00 – $20.00 per hour
Benefits:
Continuing education credits
Employee assistance program
Employee discount
Flexible schedule
Health insurance
Paid time off
Professional development assistance
Uniform allowance
Schedule:
8 hour shift
Day shift
Monday to Friday
Morning shift
Weekends as needed
Experience:
Veterinary experience: 1 year (Required)
Customer service: 3 years (Required)
Ability to Relocate:
Wellington, FL 33414: Relocate before starting work (Required)
Work Location: In person
Title: Veterinary Receptionist / Client Experience Specialist
Company: Alma Vet Connection
Location: Wellington, FL
