Overview
Veterinary Receptionist (Client Care Representative) Jobs in Portland, OR at Sadie Veterinary Urgent Care
Who We Are:
Sadie Veterinary Urgent Care is a women-owned, independently operated veterinary clinic in the Montavilla neighborhood of SE Portland. We opened our doors in the fall of 2022 with an amazing start-up crew, and we’re looking to add another awesome client care representative to our team.
We’re looking for kind, driven people to join our clinic in this essential support staff role. We’re committed to hiring a diverse team that reflects the vibrant community we serve and promoting equity and inclusion within our profession. We welcome applicants of all backgrounds and identities.
We believe that we all do better, feel better, and lift each other up when we feel valued at work, so that is exactly our goal as an employer. Our philosophy in business is to educate clients and work alongside them to restore their pet’s health, and that collaborative intention extends to our workforce as well. The strength of the community we create together can help us weather our profession’s toughest elements.
Who You Are:
Our ideal team members are kind, compassionate, and curious. They’re self-starters and multi-taskers; they like taking initiative and moving things along, and appreciate having their efforts recognized and rewarded. They’re slow to stress and quick to ask for what they need. They have a natural attention to detail, look for solutions to problems, and enjoy making connections with people and their pets.
The Position:
We’re seeking an individual to join us as an addition to our amazing receptionist team. The ideal candidate would have at least one year of experience as either a veterinary assistant or client care representative, in a fast-paced veterinary setting, ideally emergency medicine or urgent care. This is a full-time position (approximately 30-40 hours/week). Some late-evening and weekend availability is required.
Essential Duties:
The ideal candidate will be able to:
- Warmly greet clients and patients
- Field and direct medical inquiries, recognize emergencies (training provided!), and display sensitivity to client needs
- Manage high volume phone and email communications, communicate with doctor and technician teams, and schedule appointments
- Facilitate client check-in and check-out, verify invoicing, and collect payment
- Present financial estimates to clients
- Participate in hospital cleaning and stocking
- Communicate comfortably with clients regarding their pet’s health
- Communicate comfortably with clients regarding financial aspects of care
- Display flexibility in working with the entire clinical team to achieve optimal workflow
- Ability to lift and carry animals and inventory < 40 lbs, ability to walk and stand for extended periods of time
- Full job description to be provided prior to interview
Qualifications:
- Minimum of one year of experience working as a veterinary assistant or a veterinary receptionist, preferably in an emergency/urgent care or fast-paced general practice setting
- Ability to communicate verbally and in writing with a diverse population
- Strong customer service skills, attention to detail, and ability to maintain composure and professionalism
- Dependable attendance
- Basic working knowledge of computer software programs
Benefits:
- Salary range: $18-23/hour
- Flexible scheduling
- Paid time off
- Paid sick leave
- Uniform allowance
- Professional development assistance
- 401K plan with employer matching
- Health and dental insurance
- Employee assistance program
- Employee discount
- Snacks galore!
Job Type: Full-time
Pay: $18.00 – $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Professional development assistance
- Uniform allowance
- Vision insurance
Application Question(s):
- In addition to your resume, please upload a cover letter.
Work Location: In person
Title: Veterinary Receptionist (Client Care Representative)
Company: Sadie Veterinary Urgent Care
Location: Portland, OR
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