Overview
Veterinary Receptionist Jobs in Burnley, Victoria, Australia at Vet Record Careers
Title: Veterinary Receptionist
Company: Vet Record Careers
Location: Burnley, Victoria, Australia
Are you a people person with a love for animals? Come and join the welcoming team at Oakmount Veterinary Centre as a Receptionist!
Join Our Welcoming Team
Working collaboratively with other team members you will responsible for delivering excellent customer care to our clients and their pets. Our receptionist are very important to us and are an integral part of our team. In order to thrive in this role you will need to be care driven, empathetic, extremely organised, thorough, and a confident and efficient communicator.
Responsibilities & Duties To Include
Greet and acknowledge all clients as soon as they arrive in a friendly and courteous manner.
Deal with clients request in a professional and timely manner, following practice protocols as necessary.
Maintain accurate and up to date client and patient records on the computer
Record all payments and transactions on the computer.
Action emails, request clinical histories and liaise with other external services.
Book appointments, operations and visits.
Understand the importance of team work and be able to communicate effectively with all team
Understand client needs and consistently provide a high level of service
Deal with telephone enquiries by answering promptly, using good telephone technique and achieve a resolve.
Ensure that the reception area and desk are clean, tidy and odour free.
Handling and processing veterinary Insurance claims
Your Working Pattern
Full time – 40 hours per week. The rota basis may include days/hours between:
Monday to Friday 8am – 7.30pm
Saturday & Sundays 8.30am – 5pm
3 Bank holidays per year 8.30am – 5pm
Why Join Us?
This is a fantastic opportunity to become part of a friendly, experienced team in a varied and rewarding role. If you love animals, enjoy helping people, and want to be part of a practice that values kindness, teamwork, and professionalism, we’d love to hear from you. Previous veterinary experience is preferable but not essential as full training will be given.
In addition to a competitive salary, you will benefit from:
6.6 weeks annual leave
Additional annual leave for your birthday which will be added to your holiday allowance
Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
Cycle to work scheme
Initiatives focused on employee wellbeing
Non-accidental injury support
Learning and development opportunities via the IVC Evidensia Academy
Pawsome Benefits – reward gateway giving discounts and cashback with 100’s of retailers
Pension scheme
Discounted staff pet care
