Overview
Veterinary Receptionist Jobs in Jacksonville Beach, FL at Shoreline Veterinary Hospital
Summary: The Animal Care Technician plays an essential role within the Animal Welfare League of Arlington and works one-on-one with animals. The Animal Care Technician performs routine animal care, facility cleaning, customer service, updating and maintaining animal records, administering injections/medications, sterilizing equipment and performing euthanasia when necessary. This is a part time position – with a focus on weekend closing shifts. Schedule: Closing shift: 2:00PM – 10:30PM on weekends (Saturday and Sunday) Hourly range: $17.26 – $21.00
Responsibilities include the following however other duties may be assigned:
ANIMAL CARE
Provide appropriate quantity and quality of food and water to shelter animals daily; provide overall animal care including bathing and basic grooming
Monitor animals and immediately report eating habits, health, behavior, or temperament issues to behavior staff and/or manager and director as appropriate
Participate in stress and disease reduction efforts through purposeful and compassionate handling and placement of animals in shelter environment
Give physical exams to incoming animals: check ears, check for fleas and ticks, and administer medications as necessary and according to intake procedures
Medicate and feed animals in accordance with veterinary instructions
Administer first aid to any injured animal as appropriate
Update and maintain accurate animal records in the shelter computer database
Perform euthanasia as necessary and dispose of remains
FACILITY CARE
Follow established disease control protocols to extensively clean, disinfect, and maintain shelter kennels, cages, and all animal and general areas daily as assigned and instructed
Operate laundry machine and dishwasher and other equipment
Restock cleaning, feeding and other supply areas as needed
Maintain equipment in good working condition and report need for repair or replacement
Assist in cleaning and maintenance of the entire facility and grounds, including but not limited to picking up and removing trash, mowing the lawn, shoveling snow, pulling weeds, mopping floors, cleaning kitchens and other common areas
PEOPLE CARE
Cultivate positive customer relations through professional, courteous, and educational interactions while actively promoting our mission, services, programs, and events
Provide prompt, courteous and excellent customer service to all internal and external customers at all times, including but not limited to adopters, staff, volunteers, board members, city and county officials, animal control officers, veterinarians, representatives of rescue organizations, people looking for lost pets or relinquishing owned pets, and the general public
Assist customers with the pet adoption process by facilitating customer/animal interactions to ensure a safe and pleasant experience, accurately answering questions, and providing guidance
Practice and encourage the humane treatment of animals
Work cooperatively with all volunteers, recognizing the talent and commitment they bring to the organization
Work collaboratively and cooperatively within the Animal Care Team, with shelter staff and volunteers
ADDITIONAL RESPONSIBILITIES
Demonstrate knowledge of and adherence to AWLA policies, procedures and code of conduct
Ensure a safe work environment, follow safety guidelines, and model safe work practices
Take immediate action to address any safety concerns that could put a staff member, volunteer, customer, shelter animal or the organization at risk
Practice and encourage the humane treatment of animals
Follow direction of managers, directors, veterinary staff and CEO
Supervisory Responsibilities: none; however, this position may support the supervision of animal care volunteers as needed
Qualifications:
Available to work 2:00PM – 10:30PM weekends
High school diploma or GED equivalent
General knowledge of animal behavior and care
Availability to complete training and receive certification in euthanasia within six (6) months of employment
Ability to receive pre-exposure rabies vaccination upon employment
Ability and skill to successfully work with various types of animals and reptiles in a safe, responsible manner
Ability to set priorities, develop routines and manage large workloads
Ability to maintain calm and composed in stressful, sensitive or emergency situations
Ability to remain flexible in an ever-changing environment and follow protocols as instructed
Commitment to positive reinforcement handling and training methods
Readiness to assume multiple duties and tasks
Ability to work independently as well as with others in a wide variety of circumstances and with a diverse group of individuals
Ability to work comfortably with and around animals following established procedures and protocols
Excellent customer service, listening, and decision-making skills
Strong communications skills and an ability to communicate in a polite and professional manner
Capacity to work well under pressure and in a very fast paced environment
Computer literacy including database experience; shelter specific database experience helpful but not required
Multilingual helpful but not required
Ability to maintain discretion with confidential information
Ability to pass NSOPW background clearance
Have a passion for the mission and a deep commitment to the goals of the organization
Typical physical & mental demands: Requires frequent bending, reaching, stooping, kneeling, walking/standing, eye-hand coordination and manual dexterity sufficient to operate a keyboard, telephone, photocopier, calculator and other equipment or machinery. Will have exposure to injured and deceased animals, disinfectant solutions, and variable indoor and outdoor temperatures. May assist in animal restraint and deal with distressed or dangerous animals, and could be subject to bites and scratches. Requires manual dexterity to keep a strong animal on leash or operating a door while holding a strong animal on leash simultaneously. May be required to lift heavy items or animals (upwards of 50 lbs) and be otherwise physically active. Requires normal range of hearing and eyesight to communicate with the public, volunteers, staff, and animals. Also requires flexibility and adaptability to work with frequent interruptions. Must be comfortable around dogs, cats, small companion animals, reptiles, amphibians and wildlife.
Vaccination requirement: Upon hire, employees will be required to receive rabies prophylaxis and tetanus vaccinations.
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Title: Veterinary Receptionist
Company: Shoreline Veterinary Hospital
Location: Jacksonville Beach, FL
