Overview
Veterinary Receptionist Jobs in Pasadena, MD at National Veterinary Associates
Title: Veterinary Receptionist
Company: National Veterinary Associates
Location: Pasadena, MD
If you are passionate about pets and are interested in joining a team of highly devoted animal advocates, our hospital may be the right fit for you!
Huffard Animal Hospital is a well-established and bustling 7-doctor Small Animal General Practice. We offer wellness and preventative care, same-day appointments for sick patients, in-house diagnostic capability (bloodwork, radiographs, ultrasound), overnight supervised hospitalization, technician services, elective and emergency surgeries, dental cleaning, and boarding.
The veterinary receptionist (also known as Patient Care Coordinator or PCC) provides support to the entire veterinary team. Each department in the hospital works cohesively to safely and compassionately provide the veterinary care needed by pets and their owners. It is important that a candidate for this position be able to integrate well with different people, and to dedicate themselves to providing superior medical care for our patients and their owners. Our staff works a rotating weekly schedule that includes weekends and holidays.
Qualifications
Must be at least 18 years old
Must be motivated to independently seek ways to help the team throughout the day, in addition to performing all expected duties
Genuinely enjoys working with people and are committed to providing compassionate care for owners as they navigate veterinary care for their beloved pets
Is able to effectively shift gears between in-person, phone, and electronic communications while demonstrating patience and maintaining a welcoming and pleasant tone
At least 1 year of experience in veterinary customer service setting required
Responsibilities
Provide excellent customer service, including answering phone calls, responding to client texts and emails, and compassionately help clients navigate the care of their pet, whether healthy or ill
Schedule appointments for examinations, procedures, and follow-up care
Relay client questions and concerns to appropriate members of the medical team when an answer to their inquiry is not readily available/accessible
Serve as the front-face of an established and bustling veterinary practice with a strong desire to serve the needs of the community
Accurately perfom monetary transactions to include invoicing and collecting payment
Diligently review and/or complete medical records as needed
Compensation
The base hourly range for this position is $18.00 – $22.00. Our pay ranges are primarily determined by role, level, and location. The range provided for each job posting reflects the minimum and maximum target for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
Benefits
Medical, dental, vision, and other supplemental insurance
Health Savings Account
401(k)
Vacation and sick paid time off
Uniform allowance
Employee pet discount
