Overview
Veterinary Receptionist Jobs in Billings, MT at Billings Animal Family Hospital
Job description
We are looking to bring on a new team member in the capacity of a customer service representative (a.k.a. receptionist extraordinaire). Our CSRs are our lifeline to our clients and patients. You are the first voice they hear and the smiling face they see. You form the trust that is so needed in this amazing profession. What we are really looking for is just the right person to fit into our practice culture. Are you okay having a hurricane swarming around you but keeping your cool? Can you handle the most outrageous questions with poise and ease? Can you multitask like a superhero? Can you laugh at yourself and laugh with the clients and your co-workers? Do you often strike up conversations with people in line at the grocery store?
If you fit the above description…and the below as well, please put together a resume telling us why you would be an amazing fit with our team! Responsibilities (day-to-day activities include but are not limited to):
Learn and utilize practice software
Schedule patients appropriately to allow for proper flow.
Manage incoming calls.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Go the extra mile to engage customers
Qualifications: Minimum of a high school diploma or GED. The will to grow and learn (no day is the same!). Ability to hold great conversation with almost complete strangers (a.k.a. an out-going person who loves people!). Ability to thrive in a fast-paced environment. And of course, you should love dogs and cats…we love them too
PLEASE NOTE: This is NOT an animal caretaking position. This position is only for veterinary reception and there will be no opportunity for working with the animals in a veterinary assistant position. Please do not apply if you want to work hands-on with the patients or think this position will eventually lead to an assistant position.
Job Type: Part-time to Full-time
Pay: $15.50-18.50 per hour depending on experience
Benefits:
401(k)
401(k) employer matching
Employee discount
Discounted pet food
Flexible schedule
Health insurance//AFLAC
Paid time off
Paid holidays
Professional development assistance
Schedule:
10 hour shift
Day shift, some shifts to 7 pm
No weekends
Monday to Friday, schedule may vary weekly
Experience:
Veterinary experience: 1 year (Preferred)
Customer service: 1 year (Preferred)
Work Location: In person
Please send your resume and cover letter explaining why you will be the best CSR we have ever met to: [email protected] and [email protected]
Job Types: Full-time, Part-time
Pay: $15.50 – $18.50 per hour
Expected hours: 30 – 40 per week
Benefits:
401(k)
401(k) matching
Employee discount
Flexible schedule
Health insurance
Paid time off
Professional development assistance
Schedule:
10 hour shift
Day shift
Evening shift
Monday to Friday
No weekends
Shift availability:
Day Shift (Preferred)
Ability to Commute:
Billings, MT 59101 (Required)
Ability to Relocate:
Billings, MT 59101: Relocate before starting work (Required)
Work Location: In person
Title: Veterinary Receptionist
Company: Billings Animal Family Hospital
Location: Billings, MT
