Overview
Veterinary Receptionist Jobs in Redondo Beach, CA at Pacific Coast Animal Hospital
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. You will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive experience for all clients. The ideal candidate will possess strong communication skills and have a passion for helping others.
Duties
Respond promptly to customer inquiries via phone, email, and chat.
Provide accurate information regarding products and services.
Analyze customer needs and offer appropriate solutions.
Conduct outbound calling to follow up on customer feedback or inquiries.
Maintain detailed records of customer interactions in the office system.
Uphold company standards for phone etiquette and professionalism.
Collaborate with team members to enhance client services and improve processes.
Assist in training new staff members on customer service protocols.
Experience
Previous experience in a call center or office environment is preferred.
Strong sales skills are a plus, with the ability to upsell products when appropriate.
Bilingual candidates are highly encouraged to apply, as this will enhance communication with diverse clients.
Excellent verbal and written communication skills in English are essential.
Ability to analyze situations effectively and provide solutions in a timely manner.
Familiarity with client services best practices is beneficial.
Join us in delivering outstanding service to our customers while growing your career in a supportive environment!
Job Types: Full-time, Part-time
Pay: $18.00 – $21.00 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Day shift
Monday to Friday
Weekends as needed
Work Location: In person
Title: Veterinary Receptionist
Company: Pacific Coast Animal Hospital
Location: Redondo Beach, CA
