Overview
Veterinary Receptionist Jobs in London, England, United Kingdom at Two By Two Veterinary Centre
Title: Veterinary Receptionist
Company: Two By Two Veterinary Centre
Location: London, England, United Kingdom
We are seeking a Veterinary Receptionist to work at our practice in Finchley on a permanent full-time basis.
Introduction
We have a loyal community of clients and their pets who receive a friendly, caring and individually tailored service that puts pets health and wellbeing first and foremost. You will be part of a team of receptionists who look after our clients and make them and their pets most welcome. This is a busy front-of-house role involving providing excellent customer care and administrative support to the practice. The role involves booking appointments, liaising with and greeting clients, selling our products and services and taking payments. We are seeking a friendly and organised person who is an excellent communicator as you will be the first point of contact in the practice, on the phone, by email and on our app. You will be self-motivated and be able to work well with our amazing team.Â
About the Role
The role of veterinary receptionist is critical to the smooth running of the busy practice and in providing a positive first impression to clients on the telephone, via electronic communication and our app, and visiting the premises in-person. You will establish and maintain good communication and relationships with clients, staff, and business to business. Receptionists must possess excellent customer service skills, a good critical thinking and – problem-solving skills, compassion, a positive attitude, followthrough and excellent communication skills. The role will involve advising on and selling our products and services, maintaining the diary online, and taking payments. Maintaining a professional appearance and being punctual is expected. You will be working in a team of receptionists.
Core Duties
• Provide excellent customer care to current and prospective clients, working patiently and compassionately
• Be the initial employee to address and attempt to resolve customer enquiries and complaints
• Answer and triage phone calls from clients
• Communicate with clients via PetsApp
• Client call-backs and emails in a timely fashion
• Filter unsolicited cold calls from sales businesses
• Open mail, package and post outgoing mail in a timely manner
• Contact no-show appointments to reschedule
• Taking deposits and process payment for services and enter into the client record
• Be one of the team performing day-end financial procedures
• Schedule appointments and schedule procedures
• Setup new client records and check-in clients with iPad
• Managing record requests between other veterinary practices
• Serve as initial source of information to clients
• Generate and verify the accuracy of generated invoices
• Relay appropriate information to/from clients to veterinary surgeons/nurses and/or management
• Generate repeat prescription requests
• Sign clients up to monthly pet plan and insurance policies
• Keep reception area and waiting room clean and tidy daily
Knowledge And Skills
• Computer literacy
• 6+ months previous experience in a busy veterinary environment or similar
• Knowledge of veterinary clinic procedures and terminologies advantageous
• Excellent customer service skills
• Highly organised with an ability to prioritise
• Relevant qualifications an advantage
