Overview
Veterinary Medical Receptionist Jobs in Naperville, IL at Animals Deserving of Proper Treatment
Job Title: Veterinary Clinic Receptionist
Location: Naperville, Illinois
Department: Clinic
Reports To: Executive Director/Controller
FLSA Status: Full-time Nonexempt
Pay Range: $15.00-$16.00 per hour
About Us:
A.D.O.P.T. is a private, “no-kill,” non-profit 501(c)(3) organization that has found homes for more than 30,000 pets. We provide a temporary, loving home for dogs and cats that no longer have a family of their own. The animals in our shelter have ended up here for a variety of reasons ranging from abandonment, to rescue from an abusive situation, to owner surrender because they no longer are able to take care of them. Our animals are loving, family pets who are desperately awaiting for their forever home.
A.D.O.P.T. was founded in 1989 by a group of dedicated volunteers determined to find homes for animals in need. Over the years, our objective has remained the same: to place animals into permanent, caring homes and advance the humane treatment of animals through education.
Job Purpose:
Receptionists are responsible for scheduling appointments, answering the telephone, setting up new clients and patients, preparation and maintaining of medical records and admitting/discharging patients. Responsibilities also include mailing/faxing, operating computers, performing financial transactions, filing, and maintaining a clean office/reception area. Customer service skills, attention to detail and an upbeat personality are a must for this position. The Veterinary Clinic Receptionist must have an understanding of medical terminology and computers.
Duties & Responsibilities:
Customer service functions, including greeting visitors and answering telephones.
Scheduling and confirming appointments.
Placing outbound calls for follow-ups and reaching out to prospective clients
Presenting and explaining fees, including processing payments
Recommending, selecting, and obtaining products and services
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control
Managing medical records, charts, reports, and correspondence
Maintain front and exam rooms assist with cleaning of all areas
Additional duties as assigned
Duties and responsibilities may change, and new ones may be added, at any time with or without advanced notice.
Skills & Qualifications
Basic knowledge of using a computer
High school diploma or equivalent
Customer service experience
Bilingual a plus
Excellent communication and interpersonal skills
Strong organizational and multitasking abilities
Ability to work in a fast-paced environment and remain calm under pressure
Compassionate and caring attitude towards animals and their owners
Knowledge of veterinary terminology and procedures is a plus
Working Conditions:
None: The worker is not substantially exposed to adverse environmental conditions (as in typical office or administrative work).
Physical Requirements:
Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.
Reaching: Extending hand(s) and arm(s) in any direction.
Standing: Remaining upright on the feet, particularly for sustained periods of time
Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another
Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to-position. This factor is important if it occurs to a considerable degree and requires the substantial use of the upper extremities and back muscles
Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly
Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound.
Repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.
A.D.O.P.T. provides equal employment opportunities to all applicants and employees and strictly prohibits any type of harassment or discrimination in regards to race, religion, age, color, sex, disability status, national origin, genetics, sexual orientation, protected veteran status, gender expression, gender identity, or any other characteristic protected under federal, state, and/or local laws.
Consistent with the Americans with Disabilities Act (ADA), it is the policy of A.D.O.P.T. to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact [name and/or department, telephone, and e-mail address].
Your employment with A.D.O.P.T. is on an at-will basis, meaning either you or the Company can terminate the employment relationship, at any time, for any or no reason, and with or without cause or notice. As an at-will employee, your employment with A.D.O.P.T. is not guaranteed for any length of time.
Title: Veterinary Medical Receptionist
Company: Animals Deserving of Proper Treatment
Location: Naperville, IL
