Overview
Veterinary Hospital Receptionist/Customer Care Representative Jobs in Hollywood, FL at Sheridan West Veterinarian
Overview
We are seeking a dedicated and compassionate Customer Support Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional support and assistance. Your primary responsibility will be to address customer inquiries, resolve issues, and ensure a positive experience for all clients. This position is ideal for individuals with a passion for animal care and customer service.
Duties
Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
Provide accurate information regarding services, products, and policies.
Assist customers with scheduling appointments and managing their accounts.
Resolve customer complaints by identifying the issue and speaking to the doctor on appropriate solutions.
Maintain detailed records of customer interactions and transactions.
Collaborate with veterinary staff to ensure seamless communication between clients and the medical team.
Educate clients on available services.
Stay updated on company policies, procedures, and industry trends to provide informed support.
Run end of day credit card batches
Other duties as needed
Skills
Proficiency in animal handling is essential for understanding client needs.
Familiarity with aseptic technique is a plus, particularly in a veterinary context.
Knowledge of veterinary critical care practices can enhance customer interactions related to urgent cases.
Skills in medical collection are beneficial for managing client accounts effectively.
Understanding of veterinary hospital and clinic operations is highly desired.
Strong communication skills with an emphasis on empathy and active listening.
Ability to work collaboratively within a team-oriented environment while maintaining professionalism.
Join us in making a difference in the lives of pets and their owners by providing outstanding customer support!
Job Type: Full-time
Pay: From $17.00 per hour
Expected hours: 38 per week
Benefits:
Employee discount
Flexible schedule
Schedule:
8 hour shift
Weekends as needed
Work Location: In person
Title: Veterinary Hospital Receptionist/Customer Care Representative
Company: Sheridan West Veterinarian
Location: Hollywood, FL
