Overview
Veterinary Customer Service Representative Jobs in Orange Park, USA at Alliance Animal Health
Veterinary Customer Service Representative
Full-time
Focused Pet Care is a dedicated, multi‑doctor emergency hospital serving Orange Park and surrounding the Northeastern Florida communities. We operate 24 hours a day, 365 days a year—providing immediate, uninterrupted emergency care with no on‑call delays. Our hospital features a hospital‑grade ICU, in‑house laboratory and diagnostics, oxygen therapy, a fully stocked blood bank with transfusion capability, and critical care support from experienced emergency veterinarians and technicians.
We take pride in delivering exceptional medical care supported by genuine compassion. Our team treats every patient as if they were their own pet and communicates clearly and respectfully with families navigating urgent and stressful situations. Our mission is simple: to give every pet the best possible chance at recovery and to support their families with empathy, honesty, and professionalism.
Job Duties
Maintain the visual appeal of the hospital reception area. Greet and welcome clients and patients, answer questions and triage client concerns, answer calls or emails and direct them to the appropriate party for resolution, schedule appointments to maximize efficiency and daily flow, check in and check out clients and process payments. Receptionists offer friendly emotional support in a compassionate and discreet manner during times of need to our clients and must be comfortable with various medical outcomes.
Must be able to withstand unpleasant odors and noises and may be exposed to bites, scratches, animal waste and potentially contagious diseases.
Requirements
- Minimum 1+ years of veterinary receptionist experience preferred.
- Coverage of some weekend shifts is required for this position.
- Compassionate, calm team player with a positive attitude.
- Exceptional multitasking abilities and strong communication skills.
- Highly organized with excellent computer proficiency.
- Self‑motivated, with a desire to continuously learn and grow in your role.
- Ability to handle emotionally charged situations with professionalism and resilience.
- Excellent written and verbal communication skills, especially in difficult or emotional circumstances.
- Comfortable working in a veterinary environment; must not be squeamish.
- Ability to adapt quickly to changing situations and manage multiple priorities effectively.
- Eligibility may be contingent upon authorizing and completing a satisfactory background check.
Benefits
- Employee Assistance Program
- Paid Vacation and Sick Time for all employees
- Paid Bereavement Program
- Paid Parental Leave Program
- Competitive Compensation
- Continuing Education Allowance (applicable to licensed employees)
- Tuition Assistance Program
- Access to a CVA/CVT/CVPM Partnership through Penn Foster
- Referral Bonus Program for most positions
- Additional benefits may also be available (e.g., Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses, etc.)
- Note:
Some benefits may only be available or vary slightly for full‑time employment status versus part‑time status.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other protected status.
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Title: Veterinary Customer Service Representative
Company: Alliance Animal Health
Location: Orange Park, USA
Category:
