Overview
Veterinary Customer Service Representative Jobs in Phoenix, AZ at INGLESIDE ANIMAL HOSPITAL
We are a busy NON CORPORATE, rapidly growing, companion animal hospital, (with grooming and pet boarding) in an 11,000 square foot animal hospital in the Arcadia area of Phoenix, employing 4 doctors and 24 support staff. This job opportunity is a fulltime position in our front office as a client service representative. Candidate needs to be compassionate and enthusiastic, with a positive attitude, strong work ethic, and dedicated to excellent client and patient care. Our team is committed to providing the highest quality patient care and outstanding personalized service.
Position Responsibilities
As a Client Service Representative at our hospital we expect you to provide the highest quality of client quality care as well as compassion for our patients.
Perform opening/closing procedures
Greet clients and their pets by name as they enter the hospital
Help clients check-in, update address/phone #, etc.
Prepare information packets for new clients
Prepare patient records, consent forms, & so forth for the next day.
Answer telephone calls and schedule appointments
Take phone messages as needed
Notify Doctors & technicians of patient arrival
Record Maintenance –of client/patient database
Update database for vaccinations, reminders, etc.
Check-out clients at end of visit, explain invoices/treatment plans
Maintain Rabies certificates, Sterilization forms, and Health Certificates
Mail certificates, invoices, reminders, thank you cards and sympathy cards in a timely manner
Keep waiting room and reception area neat and clean throughout the day
Schedule boarding
Computer data entry-store services, update vaccination and client/patient information
Close out computers at the end of the day, prepare and record deposit
Call clients to confirm appointments
Perform follow-up telephone calls as directed. Record client feedback, inform Dr.
General knowledge of over-the-counter products
Receive signed surgery/treatment consent, euthanasia and payment agreement forms
Track no-shows, cancellations and rescheduled appointments
Present invoices, receive payment and prepare general estimates
Perform daily light cleaning of waiting area, office, public restrooms and exam rooms.
Attend continuing education/seminars directed by hospital administrator
Perform other duties as assigned
Requirements:
Must have initiative, attention to detail, and a very positive attitude.
Must have compassion with a desire to help people and their pets.
Work well with others in a busy and intense environment
Weekend work
We offer a progressive environment in a well equipped hospital that focuses on quality patient care. The position includes competitive compensation, vacation, CE, medical insurance, dental and discounted medical care and supplies for employee pets (after 90 day period).
Compensation dependent on experience
Job Type: Full-time
Pay: $16.00 – $20.00 per hour
Benefits:
401(k)
Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid time off
Vision insurance
Schedule:
10 hour shift
4×10
Monday to Friday
No nights
Rotating weekends
Work Location: In person
Title: Veterinary Customer Service Representative
Company: INGLESIDE ANIMAL HOSPITAL
Location: Phoenix, AZ
