Overview
Veterinary Customer Service Representative Jobs in Minneapolis, MN at Nova Veterinary Clinic
Nova Veterinary Clinic is looking for a Client Service Representative (CSR) to join our team in Bloomington, MN.
We are hiring now so there is plenty of training time before one of our current CSRs begins maternity leave in mid-October. During her approximately three-month leave, this position will be full-time. When she returns part-time, this role will continue as at least a part-time CSR position, with the possibility of remaining full-time in a combined CSR/Veterinary Assistant role depending on experience, interest, and hospital needs.
What you’ll do
Our CSRs help keep the hospital running smoothly while making sure clients feel informed and taken care of.
Responsibilities include:
- Answering phones, emails, and client messages
- Scheduling appointments
- Checking clients and patients in and out
- Collecting payments and reviewing invoices
- Obtaining and maintaining accurate records
- Communicating prescription, referral, and follow-up requests to the medical team
- Helping clients navigate questions and next steps
- Keeping the front desk organized when several things are happening at once
We’re looking for someone who is:
- Personable and comfortable talking with clients
- Detail-oriented and organized
- Able to multitask and shift priorities throughout the day
- Confident and professional on the phone
- A strong written communicator
- Reliable and able to follow through
- Able to learn new systems, terminology, and workflows
- Comfortable asking questions when unsure rather than guessing
Previous veterinary experience is helpful, but not required. Strong customer-service experience, excellent communication skills, attention to detail, and the ability to learn quickly are more important to us.
About Nova
Nova Veterinary Clinic is a privately owned small-animal hospital caring for dogs and cats.
We’re proud of the team we’ve built. People here work hard, support each other, continue to learn, and bring very different personalities to the table. We want someone who is thoughtful, dependable, easy to work with, and able to connect with both clients and coworkers.
The work matters, and we take that seriously. We just think you can do excellent work and still enjoy the people around you and have fun while doing it.
Nova is open from 9am to 5pm Monday through Friday, and from 8am to 12pm on Saturday. Saturday coverage is shared among the support team, generally about one Saturday per month. There are no overnight, after-hours, or on-call shifts.
Compensation & Benefits
$19.00-$22.00 per hour, depending on experience and qualifications.
Full-time employees are eligible for Nova’s benefits package, including health insurance, paid time off, paid holidays, 401(k) with employer match, employee pet-care discounts, and additional benefits.
If the position later transitions into a full-time combined CSR/Veterinary Assistant role, compensation would be reevaluated based on the responsibilities of the hybrid position and the employee’s experience and training. Benefit eligibility may change if the position transitions to part-time.
Interested?
If you enjoy working with people, notice the details, can keep several things moving at once, and like learning new things, we’d love to hear from you.
Pay: $19.00 – $22.00 per hour
Expected hours: 24.0 – 38.0 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Paid time off
- Uniform allowance
- Vision insurance
Experience:
- customer service: 1 year (Required)
Work Location: In person
Title: Veterinary Customer Service Representative
Company: Nova Veterinary Clinic
Location: Minneapolis, MN
Category:
