Overview

Veterinary Customer Service Representative Jobs in Buckeye Lake, OH at Petplex Animal Hospital

We are in search of an energetic individual to provide excellent professional customer care.

EDUCATION AND LICENSURE REQUIREMENTS

  • High school diploma or equivalent.
  • Customer Service background desirable but not required.
  • Typing skills required.
  • Some computer knowledge required; comfortable with Word, keyboarding, and use of communication tools such as Instant Messenger and email.

EXPERIENCE REQUIREMENTS

  • Significant experience with basic office functions in a busy office environment.
  • Previous receptionist and veterinary practice experience are desirable but not required.

PERSONAL REQUIREMENTS

The receptionist must be able to:

  • Be flexible in attitude and work habits.
  • Quickly learn how to pronounce, know the meaning of and spell commonly used veterinary terms.
  • Perform basic computer skills, type 30 words per minute.
  • : Good overall physical condition. Must possess the physical strength and dexterity to maneuver and control animals. Work requires lifting and carrying items or animals weighing up to 40-50 lbs.; requires sitting and standing for extended periods of time. Bending and stooping as well. Must be agile enough to sit on the floor and get up without help. Must have good eyesight.
  • You will be expected to adhere to the dress code provided in your employee handbook to enhance the professional image of the hospital and to provide safe attire while working.
  • Traditional standards of personal hygiene must be observed at all times
  • This position will be working primarily indoors in a climate-controlled, smoke-free hospital environment. May be exposed to unpleasant odors and noises. May be exposed to animal feces, vomit, blood, animal allergens, zoonotic diseases, bites, scratches and contagious diseases. May be exposed to cleaning chemicals.
  • In commuting to work, the normal auto travel hazards will apply. Travel will be in all types of weather including snow, heavy rain, extreme heat, and below freezing temperatures. You must have a reliable transportation method.
  • Workdays are scheduled for 4-12 hours per day and include early mornings, late evenings, weekends and some holidays. You will be required to arrive at least 5-10 minutes before your scheduled shift begins.
  • Can answer client’s inquiries about basic animal care questions and routine procedures.
  • Can educate clients on over-the-counter products such as shampoos and nutraceuticals; has full knowledge of heartworm and external parasite preventives to promote client education and sales.
  • Can guide client’ to make appropriate decisions regarding optimum pet care.
  • Can admit patients and handle medical records entries accurately.
  • Can prepare health certificates, immunization certificates, laboratory requests, and euthanasia certificates.
  • Can handle client/patient transfers with ease.
  • Can prepare client invoices for services performed.
  • Can accurately handle payment transactions.
  • Can accurately and empathetically communicate estimates/treatment plans to clients.
  • Can bond with clients during interactions.
  • Can keep the front desk a positive area even in the event there is a client wait time.
  • Can always maintain a professional attitude.
  • Can work to maintain an effective veterinarian appointment schedule, screening emergencies and prioritizing cases that need to be seen.
  • Can obtain all information needed to assess emergency situations calmly.
  • Receives and relays telephone, fax, text and email messages accurately and promptly.
  • Answers telephones and handle calls quickly, efficiently and in a professional and friendly manner using a multi-line system.
  • Can enter and update client and patient information into practice computer software.
  • Has good computer skills and shows accuracy in inputting details.
  • Can maintain positive, cooperative relationships with other employees.
  • Can display tact and respect with team members even when busy or hectic.
  • Feel and express a genuine liking for animals and their owners and for working in the animal care field.
  • Can conduct oneself in a confident and professional manner with clients even when situations are stressful and/or focused on individual tasks.
  • Can deal intelligibly, pleasantly and efficiently with clients, often doing several things at one time.
  • Can greet clients with poise and natural effort.
  • Can outline costs and fees in a positive light while supporting hospital payment policies.
  • Can turn future clients (phone-shoppers) into clients through relationship building and bonding.
  • Can easily remember clients and patients names and uses them.
  • Can handle client correspondence including procedure reminders, thank you cards, welcome cards, sympathy arrangements and cards, and A/R statements.
  • Assist owners in getting an accurate weight by maintaining control of the pet.
  • Assisting owners to exam rooms.
  • Admit and place pets in grooming cages.
  • Restrain pets as needed to maintain control in the reception area.
  • Assist in deceased patients upon arrival.
  • Can maintain a professional/welcoming appearance of the front office through cleaning and organization.
  • Can offer proper upkeep for and troubleshoot office equipment including pc’s, telephone system, copiers/fax machines, shredders, laminating machine and scanning equipment.
  • Can accurately maintain entries into medical records, correspondence and client communications.
  • Can work almost constantly in the presence of other staff members and clients.
  • Understands and carries out oral and written directions.
  • Performs other duties as assigned.

This position will be evening shifts that last until 8:30 at night during the week and will rotate weekend hours as well. Starting pay is $15.00-$17.00 per hour.

Job Type: Full-time

Pay: $15.00 – $17.00 per hour

Benefits:

  • Employee discount
  • Paid time off
  • Professional development assistance
  • Retirement plan

Shift availability:

  • Night Shift (Required)

Ability to Commute:

  • Buckeye Lake, OH 43008 (Required)

Ability to Relocate:

  • Buckeye Lake, OH 43008: Relocate before starting work (Required)

Work Location: In person

Title: Veterinary Customer Service Representative

Company: Petplex Animal Hospital

Location: Buckeye Lake, OH

Category:

 

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