Overview
Veterinary Client Service Specialist Jobs in Johnstown, PA at Johnstown Veterinary Associates
Veterinary Client Service Representative/Veterinary Reception Technician Assistant
We are looking for a client-oriented service representative. We currently have two locations Johnstown, PA and Ebensburg, PA. A client service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our client accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help clients. They’re patient, empathetic, and passionately communicative. Client service representatives can put themselves in their clients’ shoes and advocate for them when necessary. Client feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to client service representatives. They are confident at troubleshooting and investigate if they don’t have enough information to resolve client concerns. The target is to ensure excellent service standards, respond efficiently to client inquiries and maintain high client satisfaction. We are looking for an honest team player who must love working with people and pets. MUST HAVE previous veterinary/medical office experience. If this describes you, please apply.
Responsibilities
Manage large amounts of incoming calls
Identify and assess clients’ needs to achieve satisfaction
Build sustainable relationships and trust with client accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle client concerns, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of client interactions, process client accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage clients
Scheduling appointments, answering the telephone, setting up new clients and patients, preparation and maintenance of medical records, admitting and discharging patients, filling some prescriptions, over the counter sales, mailings, computer operation, financial transactions, filing, and front office and reception area maintenance.
Skills
Proven customer support experience or experience as a client service representative
Strong phone contact handling skills and active listening
Familiarity with computers
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school degree’
‘Work Remotely
No
Job Type: Full-time
Pay: $16.00 – $18.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Health insurance
Paid time off
Professional development assistance
Retirement plan
Vision insurance
Schedule:
10 hour shift
12 hour shift
8 hour shift
Day shift
Evening shift
Monday to Friday
Morning shift
Night shift
Weekends as needed
Shift availability:
Day Shift (Preferred)
Night Shift (Preferred)
Ability to Commute:
Johnstown, PA 15902 (Required)
Ability to Relocate:
Johnstown, PA 15902: Relocate before starting work (Required)
Work Location: In person
Title: Veterinary Client Service Specialist
Company: Johnstown Veterinary Associates
Location: Johnstown, PA
Category:
