Overview
Veterinary Client Service Representative Jobs in Westlake, OH at Detroit Dover Animal Hospital
Full Job Description
About us
Detroit Dover Animal Hospital is a full service Veterinary Hospital in Westlake, OH. We are fun, yet professional and service driven. Our goal is to provide the best quality medicine to enrich the lives of our patients and their owners.
Our work environment includes:
Upbeat office setting
Company perks
Wellness programs
Lively atmosphere
Job Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our clients and their pets, providing exceptional service and support. This position requires excellent communication skills, attention to detail, and the ability to handle inquiries and resolve issues in a timely manner.
Responsibilities:
– Provide outstanding patient care by responding to inquiries via phone, email, and chat
– Appointment scheduling
– Medical billing and accounts receivable
– Maintain accurate customer records and update information as needed
Skills:
– Strong communication skills, both verbal and written
– Excellent problem-solving abilities
– Ability to multitask and prioritize tasks effectively
– Proficient in using computer systems and software applications
– Knowledge of animal husbandry, medical collection, kennel operations, animal care, aseptic technique, dog training, equine care, pet grooming, veterinary terminology, and animal handling is a plus
Requirements:
– High school diploma or equivalent required
– Previous veterinary experience required
– Ability to work in a fast-paced environment with minimal supervision
– Strong attention to detail and accuracy
– Ability to maintain confidentiality of sensitive information
We offer competitive pay based on experience and qualifications. Additionally, we provide opportunities for career growth and development within our organization.
If you are passionate about providing exceptional customer service and have a background or interest in animal care, we encourage you to apply for this rewarding position.
Job Types: Full-time, Part-time
Expected hours: 31 – 37 per week
Benefits:
401(k)
401(k) matching
Employee assistance program
Employee discount
Flexible schedule
Life insurance
Paid time off
Professional development assistance
Uniform allowance
Schedule:
8 hour shift
Day shift
Evening shift
Experience:
Veterinary Hospital: 1 year (Required)
Work Location: In person
Title: Veterinary Client Service Representative
Company: Detroit Dover Animal Hospital
Location: Westlake, OH
Category:
