Overview
Veterinary Client Service Representative Jobs in Lemon Grove, CA at Thrive Pet Healthcare
Veterinary Client Service Representative
San Diego Pet Hospital
Lemon Grove, California
Full-Time
San Diego Pet Hospital is hiring an experienced Veterinary Client Service Representative to join our INCREDIBLE team!
At San Diego Pet Hospital , a Thrive Pet Healthcare partner, you will have the support, tools, and resources to elevate your skills. As a hospital deeply rooted in the local community, you will experience the best of both worlds: a genuine local feel with the benefits of Thrive’s national resources.
And, we have plenty of fun along the way!
As a Client Service Representative (CSR), you’ll play an important role in pets’ lives by providing care for our precious patients, while coordinating and representing all facets of client services. Our CSR’s are friendly, professional, courteous and show urgency and appropriate concern at all times. They must be efficient in handling difficult situations and skills at basic accounting and cash handling.
Experience & Skills Requirements:
The ideal applicant will be friendly and outgoing, with a love for both pets and people, along with a great attitude and a big smile!
2+ years Client service and front desk experience in a veterinary setting required
Great communication skills – Team oriented with an ability to collaborate and support each other
Outstanding multi-tasker
Must be able to work rotating weekends and certain holidays
Desire to practice empathetic, gold standard medicine benefiting our patients
Are paw-sitive, kind and provide trustworthy communication to the patients, team members and clients.
Have the desire to constantly grow and advance as a valued member!
Role Responsibilities:
Help strengthen relationships with our clients by greeting them and their pet! Help new client’s complete registration and notify them of expected wait times.
Educate clients and answer non-medical inquiries
Maintain client relationships and service standards by responding to phone calls, taking messages, and transferring calls as needed. Regular monitoring of email and faxes.
Schedule appointments, including in-office diagnostics and communicate with referring hospital staff to access patient records. Create appointment reminders, reschedule missed appointments.
Maintains computer records with up-to-date client and patient data, verifies each patient entering the hospital.
Maintains front desk, reception area, waiting areas and exam rooms in a neat and clean manner.
Ensures financial responsibilities are met. Reviewing charges for services upon completion or discharge, ensuring accurate reconciliation of cash drawer with computer-generated reporting.
Be willing to guide, mentor, and support fellow team members.
About the Hospital
San Diego Pet Hospital was established in 1942 by Dr. Frank McKinney. After his death in 1969, the hospital was acquired by veterinarian Dr. Griffith Clark, who was joined in 1971 by his son Dr. Michael Clark. Known affectionately as Dr. Griff and Dr. Mike, they were the first father-son team of veterinarians to graduate from UC Davis Veterinary School. They practiced together for many years prior to Dr. Griff’s retirement.
Upon the passing of Dr. Mike in 2007, San Diego Pet Hospital was acquired by Dr. Lisa Labrecque, also a graduate of UC Davis Veterinary School. Dr. Labrecque is an energetic, compassionate, and forward-thinking practitioner who believes fervently in the power of the human-animal bond. She envisioned a veterinary clinic that is animal-friendly and owner-friendly, where people want to come and spend time and where animals are treated with the love and respect that they give unconditionally.
In June of 2007, San Diego Pet Hospital reopened its doors with renewed energy, a new philosophy, upgraded equipment, facilities, and new staff. The new slogan “Veterinary Care from the Heart” was selected from more than a dozen entries submitted by staff members. The San Diego Pet Hospital in Lemon Grove was reborn.
Every year our animal clinic is expanding and adding more services and high-tech equipment to better serve our patients. We continue to offer annual preventative wellness exams, vaccinations, spays, and neuters. Services also include soft tissue and orthopedic surgery, ultrasound, digital radiology, a full pharmacy, and thorough diagnostics.
Now in its seventh decade of service, our team is proud to carry on a long tradition of excellence in veterinary care. With additional features and further renovations planned for the future, we will continue to evolve as a caring, committed, and comprehensive veterinary hospital.
Benefits – our care in action
Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members:
Competitive pay
401(k) with employer match
Mental health resources, including 24/7 access to Lyra Health
Paid parental leave
Purr-ental leave for when you adopt a pet
Employer-sponsored childcare and elder care
Personalized care for every family-forming journey
Discretionary funds and FREE CE courses
Pet perks and veterinary service discounts
Student loan management tools and assistance
Provide your best care with more bridges and less barriers.
We listen to your needs and then meet them. Through training and free CE experiences, your career development can flourish. And in our locally rooted, nationally connected community, you’ll be able to make connections, access opportunities and find support with ease.
Support for you is as vital as the support you provide.
You’ll Thrive with Us
At Thrive, you have the opportunity to develop your career in a way that best suits your goals. Take advantage of our comprehensive learning and skill-building programs to enhance your expertise. You can build your skills and earn credentials through:
Our vast, diverse, and free library of continuing education courses – ThriveU
Live, virtual interactive workshops to develop valuable leadership skills
A program to designed to teach you the fundamentals of running a pet hospital
Scholarship opportunities and tuition reimbursement
Move into any specialty, hospital type, or environment – across the nation.
Leadership training for a thriving and long career in the veterinary profession.
Compensation negotiable based on experience and credentials with a starting wage at $18-$20/hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, licensing and experience.
About Thrive
Vet-founded and Austin-born, Thrive Pet Healthcare has expanded to over 380 partner hospitals nationwide, united by a mission to shape the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners.
We bridge general practice, urgent care, specialty, and emergency care, and our locally rooted, nationally connected hospitals benefit from Thrive’s extensive resources while maintaining their unique identities.
We believe that supporting our people is the key to helping pets thrive through every stage of life.
Join us where #WeThriveTogether. We provide customizable professional development opportunities, a supportive work environment that values work-life rhythms, and 24/7 mental health support.
At Thrive Pet Healthcare, we are committed to creating a culture where everyone from any background can be heard, respected, and valued. We pledge to build an inclusive environment nurtured by respectful curiosity to support, encourage, and celebrate the diverse voices of our teams and the communities we serve.
Title: Veterinary Client Service Representative
Company: Thrive Pet Healthcare
Location: Lemon Grove, CA
