Overview
Veterinary Client Service Representative Jobs in Woodland Hills, CA at ACCESS San Fernando Valley
Are you looking for a career where you can make a difference in a pet’s life? ACCESS San Fernando Valley is looking for individuals like you to join our swing shift Client Care Team!
ACCESS in San Fernando Valley is one of the largest multispecialty referral hospitals in Southern California. And we understand a visit to the hospital is stressful for our pet parents. Our Client Care Team are the “first faces” of a pet’s visit to the hospital and we understand just how important this role is to the success of our hospital.
How important? Let’s talk pay. Our pay ranges begin at $18 – $22/ hour dependent upon existing experience.
ACCESS San Fernando Valley also offers shift differentials..
Shift hours worked between:
7pm-11pm = additional $2/hour
11pm-7am = additional $3/hour
any shift on Saturdays and Sundays = additional $2/hour
What makes the best candidates?
Have a desire to help people through what is often a stressful event in their lives
Minimum two-years of experience in a customer service role (prior veterinary experience preferred)
Must be able to read, write and speak English fluently in a clear and audible voice
Our Client Care Team consists of Client Care Representatives and Referral Coordinators. While your day to day can vary, some duties you can expect will consist of:
Answer incoming calls, triaging urgent messages, directing calls to appropriate department
Effectively communicate/resolve client questions via phone and email
Maintain an empathetic and compassionate demeanor when working with our pet parents
Assist referring hospitals with questions in timely and efficient manner
Maintain medical records
Referral Coordinators:
Triage incoming requests
Guide clients through check-in, discharge, check out
Handle financial transactions
Facilitate medication requests
Effectively communicate/resolve client questions via phone and email
Work closely with our medical teams to ensure a positive outcome at each visit
We care about you and your family with benefits such as 100% paid parental leave (and purr-rental leave), paid bereavement, financial planning assistance, educational opportunities and much more!
We look forward to hearing from you, apply today!
Title: Veterinary Client Service Representative
Company: ACCESS San Fernando Valley
Location: Woodland Hills, CA
