Overview
Veterinary Client Service Representative Jobs in Portland, OR at Viking Veterinary Care
Client Service Representative (Reception Team/CSR)
Viking Veterinary Care | Portland, Oregon near Bethany and Rock Creek
$21.00 – $24.00/hour (DOE) | Full-Time Preferred | Part-Time Considered | Four 10-Hour Shifts | No Weekends
Love helping people and animals feel welcomed, supported, and cared for?
At Viking Veterinary Care, we believe exceptional veterinary care begins at the front desk. As a privately owned, woman-owned, Fear Free Certified Practice, we strive to create a positive experience for every pet, every client, and every team member who walks through our doors.
We’re looking for an experienced, compassionate Client Service Representative to join our growing team near the Bethany and Rock Creek area. If you enjoy building relationships, staying organized in a fast-paced environment, and being the calm, friendly voice clients can rely on, we’d love to meet you.
Our clients are one of the best parts of our practice. We are proud of the relationships we’ve built and the trust our community places in us. On the rare occasion a client is disrespectful to our team, management addresses it. We believe exceptional customer service should never come at the expense of employee wellbeing.
What Makes Viking Different?
- Fear Free isn’t just something we talk about. It’s the foundation of how we care for pets and their families.
- Supportive leadership that values and advocates for its team.
- We believe kindness and professionalism go hand in hand.
- We do not reward abusive or inappropriate client behavior.
- A collaborative team environment where everyone’s contributions matter.
- Four-day work week.
- No weekends. Ever.
- Opportunities for growth, learning, and cross-training within the hospital.
You’ll Thrive Here If You:
- Enjoy helping people during both exciting and stressful moments.
- Can confidently manage multiple priorities while maintaining a warm and professional demeanor.
- Love staying organized and paying attention to detail.
- Communicate clearly and compassionately.
- Enjoy being part of a team that works together to support each other and our patients.
- Take initiative and genuinely care about creating a great client experience.
Position Responsibilities
Responsibilities may include:
- Welcoming clients and pets to the hospital
- Answering and managing a multi-line phone system
- Scheduling appointments and coordinating patient care
- Preparing for upcoming visits
- Managing medical records and document requests
- Processing payments, invoices, and pet insurance claims
- Facilitating communication between clients and the medical team
- Helping ensure a smooth and efficient daily workflow
You’ll spend most of your day at the front desk, though there will be plenty of opportunities to interact with our canine and feline patients along the way.
Qualifications
- High school diploma or equivalent required
- Minimum 3 years of customer service experience required
- Veterinary experience preferred but not required
- Strong computer skills and comfort learning new software
- Excellent communication and problem-solving abilities
- Ability to remain calm, professional, and organized in a fast-paced environment
Our Core Values
At Viking Veterinary Care:
- We don’t reward bad behavior and are mindful of the impact we have on those around us.
- We communicate professionally, respectfully, and directly.
- We function as a fluid and cohesive team.
- We take initiative for our patients, clients, and hospital.
- We act with honesty and integrity, even when it’s difficult.
If these values resonate with you, you’ll likely feel right at home here.
Benefits
- Competitive pay based on experience
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off
- Employee pet care discounts
- Uniform allowance
- Professional development assistance
- Educational resources and training opportunities
- Fear Free Certification training
- Flexible scheduling support
Schedule
- Four 10-hour shifts
- Approximately 30-40 hours per week
- Full-time preferred
- Part-time considered
- No weekends
Ready to Join Us?
We’d love to learn more about you.
Please submit a completed application through our website. Apply Here: https://www.vikingveterinarycare.com/application
Resumes are welcome but must be accompanied by a completed application.
Viking Veterinary Care is a drug-free workplace. Employment offers are contingent upon successful completion of a background check and drug screening.
Pay: $21.00 – $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Continuing education credits
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Paid time off
- Professional development assistance
- Uniform allowance
- Vision insurance
Work Location: In person
Applications that are incomplete or missing required information may not be considered. Resumes and cover letters may also be submitted to [email protected].
Viking Veterinary Care is a drug-free workplace. Employment offers are contingent upon successful completion of a background check and drug screening.
Pay: $21.00 – $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Continuing education credits
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Paid time off
- Uniform allowance
- Vision insurance
Work Location: In person
Title: Veterinary Client Service Representative
Company: Viking Veterinary Care
Location: Portland, OR
Category:
