Overview
Veterinary Client Service Representative Jobs in San Diego, CA at Thrive Pet Healthcare
Veterinary Client Service Representative
Full-Time
San Diego, California
Bodhi Animal Hospital, a Thrive Pet Healthcare partner, is seeking a Client Service Representative to join our growing team!
Our full time team members work four, ten-hour shifts.
Bodhi Animal Hospital, a Thrive Pet Healthcare partner, is a beautiful, state of the art veterinary practice located in North Park. We offer personalized high-level veterinary care to the dogs and cats of Uptown, Downtown, and greater San Diego. As a community-based hospital that is committed to the life of your pet, we provide a complete range of veterinary care and emergency services.
Our ideal new team member:
has strong interpersonal skills
is self-aware
has a positive attitude
is authentic
is reliable
has empathy toward others
able to work a weekend day.
Job overview:
In the world of veterinary medicine, the Client Service Representative is an exciting, fast paced, and rewarding position. Individuals with impeccable organizational skills, flawless customer service communications and unsurpassed multitasking abilities will have great success in this position. We are willing to train the right person for the role.
Why work at Bodhi Animal Hospital?
Our busy, companion animal practice is a state-of-the-art veterinary hospital with a caring team of experts. We have a modern facility equipped with digital and dental radiographs, ultrasound, k-laser, and in-house laboratory. Our focus in delivering an exceptional client service experience provides the backbone of a hospitable culture that fosters teamwork and camaraderie.
We promote an emotionally intelligent work environment and a positive work/life balance. We invest heavily in our employees with many opportunities for growth and development! We offer outstanding benefits including medical, dental, vision, and life insurance, paid time off, continuing education, generous pet discounts and much more!
Job Responsibilities will include:
Providing friendly, informative client service in-person and over the phone
Triaging patient and client needs to appropriate staff
Answer multi-phone line, address customer needs, schedule and confirm appointments
Follow up with clients regarding outstanding needs
Client check-in and out; processing payments
Conduct cash control
Create and maintain digital patient files
Ensure lobby is clean and inviting
Open and/or close hospital
Other tasks as the team and hospital require to support daily workflow.
To succeed in this role:
Veterinary industry experience preferred but not required
Minimum of two years of work experience in customer service
Proficient with MS Office software; familiarity with veterinary practice management software preferred
Ability to multi-task while managing high call volumes
Excellent communication skills (verbal and written)
Strong attention to detail
Process end of day cash calculation
Comfortable around all companion animals
Compensation: negotiable based on credentials and experience with a hourly pay rate starting at $19 – $22 / hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.
Benefits:
Competitive pay
401(k) with employer match
Mental health resources, including 24/7 access to Lyra Health
Paid parental leave
Purr-ental leave for when you adopt a pet
Employer-sponsored childcare and elder care
Personalized care for every family-forming journey
Discretionary funds and FREE CE courses
Pet perks and veterinary service discounts
Student loan management tools and assistance
You’ll Thrive With Us
At Thrive, you have the opportunity to develop your career in a way that best suits your goals. Take advantage of our comprehensive learning and skill-building programs to enhance your expertise. You can build your skills and credentials through:
Our vast, diverse, and free library of continuing education courses – ThriveU
Live, virtual interactive workshops to develop valuable leadership skills
A program to designed to teach you the fundamentals of running a pet hospital
Scholarship opportunities and tuition reimbursement
Move into any specialty, hospital type, or environment – across the nation.
Leadership training for a thriving and long career in the veterinary profession.
Are you passionate about pets and providing exemplary client service? Apply today!
Title: Veterinary Client Service Representative
Company: Thrive Pet Healthcare
Location: San Diego, CA
