Overview
Veterinary Client Service Representative Jobs in Lacey, WA at Rainier West Veterinary Hospital
Job description:
Client Service Representative Hybrid – Join Our Employee-Centered Practice!
Are you passionate about animals and looking for a supportive, team-oriented workplace where you matter as much as the patients? At Rainier West Vet, we believe happy staff equals healthier pets. Our employee-centered philosophy drives everything we do, from scheduling and training to team communication and work-life balance.
About Us:
We are a client-focused veterinary clinic dedicated to providing compassionate care to our patients and fostering a positive, respectful culture for our team. Our leadership prioritizes staff well-being, personal growth, and professional development. We’re not just a clinic, we’re a community.
What You’ll Do as a Client Service Representative:
- Provide warm, welcoming, and professional customer service to clients in person, over the phone, and via email.
- Schedule appointments, manage the daily calendar, and coordinate patient check-ins and check-outs.
- Assist clients with questions about services, medications, preventive care, and hospital policies.
- Accurately enter client and patient information into the medical record system.
- Process payments, invoices, estimates, and financial transactions with accuracy and transparency.
- Communicate clearly with the veterinary team to support smooth patient flow and timely care.
- Handle multi-line phone calls, triage client concerns, and route messages appropriately.
- Maintain a clean, organized, and welcoming lobby/reception area.
- Support clients during stressful or emotional situations with compassion and professionalism.
- Follow hospital protocols to ensure safety, confidentiality, and high-quality client service.
What We’re Looking For:
- Previous experience in a veterinary setting is a plus but not required
- A genuine love for animals and compassion for their humans
- Strong communication and teamwork skills
- Ability to stay organized and calm in a fast-paced environment
- A desire to learn, grow, and be part of something meaningful
What We Offer:
- Four 10 hour shifts, no weekend hours
- Ongoing training and staff/doctor support
- Supportive management that values your input and well-being
- Opportunities for growth within the clinic
“The leadership here really listens. I feel like I’m part of something bigger, and I go home every day knowing I made a difference.” – CD
Ready to be part of a team where you’re valued and appreciated?
Send your resume and a short note about why you’re a great fit.
We can’t wait to meet you and your passion for animal care!
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Uniform allowance
Work Location: In person
Pay: $20.00 – $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Uniform allowance
- Vision insurance
Work Location: In person
Title: Veterinary Client Service Representative
Company: Rainier West Veterinary Hospital
Location: Lacey, WA
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