Overview
Veterinary Client Service Representative Jobs in San Ramon, CA at Bishop Ranch Veterinary Center & Urgent Care
Bishop Ranch Veterinary Center & Urgent Care is seeking an experienced Client Service Representative (CSR) to join our collaborative, fast-paced hospital team.
We are looking for a customer service professional who thrives in a busy environment, enjoys helping people and their pets, and is passionate about delivering exceptional service with every client interaction.
This role is ideal for candidates who enjoy building relationships with clients, managing a high volume of incoming phone calls, coordinating appointments, and working as part of a collaborative veterinary team.
This role is ideal for candidates who enjoy building relationships with clients, answering incoming phone calls, coordinating appointments, supporting hospital operations, and working as part of a collaborative veterinary team.
What We’re Looking For
Candidates should have experience or proficiency in:
- Providing exceptional customer service in a fast-paced environment
- Managing a high volume of incoming phone calls
- Scheduling appointments and coordinating multiple calendars
- Communicating professionally in person, over the phone, and through email
- Multitasking while maintaining accuracy and attention to detail
- Working collaboratively with doctors, technicians, assistants, and fellow CSRs
- Learning and navigating multiple computer systems
- Handling client concerns with empathy, professionalism, and efficiency
Veterinary reception experience is preferred, but candidates with strong customer service experience in other fast-paced industries are encouraged to apply.
Client Service Responsibilities
- Greet clients and their pets with professionalism, warmth, and compassion.
- Answer incoming phone calls promptly while providing exceptional customer service.
- Schedule appointments, technician services, and follow-up visits.
- Verify client and patient information and maintain accurate medical records and documentation.
- Process payments, explain invoices, and answer general billing questions.
- Monitor appointment schedules and communicate delays or scheduling concerns with the medical team.
- Manage assigned administrative tasks throughout the day, ensuring timely and accurate completion.
- Support doctors, technicians, assistants, and other hospital departments as needed to promote efficient hospital operations.
- Communicate effectively with clients and hospital staff using hospital communication systems.
- Promote hospital services, wellness recommendations, boarding, and retail products when appropriate.
- Maintain a clean, organized, and welcoming reception area.
- Contribute to a collaborative team environment by assisting coworkers and adapting to changing hospital needs.
Qualifications
- Minimum of 3 years of customer service experience strongly preferred.
- Experience working in a fast-paced, customer-facing environment.
- Veterinary reception experience is preferred but not required.
- Excellent verbal and written communication skills.
- Strong computer skills and the ability to learn multiple software systems.
- Exceptional organizational skills with strong attention to detail.
- Ability to remain calm, professional, and compassionate while managing multiple priorities.
Competencies
Candidates will be evaluated for these job-role competencies:
- Ethics and Values, with demonstrated actions that consistently reflect integrity and professionalism.
- Action Oriented, working with urgency, energy, and enthusiasm while taking initiative.
- Communication, both verbal and written, with clients and team members.
- Customer Focus, consistently delivering an exceptional client experience.
- Functional/Technical Skills related to hospital systems, scheduling, and administrative processes.
- Nimble Learning, with a willingness to grow and develop professionally.
- Optimizing Work Processes, using established procedures to maintain efficiency and accuracy.
- Problem Solving to support clients, patients, doctors, and teammates.
- Resilience in a busy, fast-paced hospital environment.
- Self-Awareness, welcoming feedback and demonstrating professionalism.
Additional Requirements
The nature of the Client Service Representative role requires:
- On-site presence.
- Ability to sit, stand, and walk throughout the workday.
- Ability to communicate clearly in person and over the phone.
- Ability to use computers, multi-line phone systems, and other office equipment for extended periods.
- Strong attention to detail while multitasking in a fast-paced environment.
- Strong verbal communication skills in English.
Compensation, Benefits & Schedule
- $25-$30 per hour, depending on experience
- Full-time
- Night and weekend availability required
- Employee pet discount
- Sick pay accrual
Full-time employees are also eligible for:
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- Vacation pay accrual
Pay: $25.00 – $30.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Vision insurance
Application Question(s):
- Have you worked in a customer-facing role that required multitasking in a fast-paced environment?
- Are you available to work evenings and weekends?
Experience:
- Customer service: 3 years (Required)
Work Location: In person
Title: Veterinary Client Service Representative
Company: Bishop Ranch Veterinary Center & Urgent Care
Location: San Ramon, CA
Category:
