Overview
Veterinary Client Service Representative Jobs in Columbia, SC at Pet Friends Veterinary Clinic
Busy small veterinary practice in N. East Columbia looking to add veterinary client service representative to our team.
A veterinary client service representative (CSR) is the primary point of contact for clients at a veterinary clinic, responsible for greeting clients, scheduling appointments, managing patient records, processing payments, answering phone calls, providing information about services, and ensuring a positive client experience, all while demonstrating compassion and understanding for the human-animal bond; essentially acting as the face of the veterinary practice to clients both in person and over the phone. Key responsibilities may include:
Client interaction: Greeting clients and their pets warmly, addressing concerns, and providing a welcoming atmosphere.
Appointment scheduling: Efficiently booking appointments, managing cancellations, and sending reminders.
Patient record management: Accurately updating client and patient information in the electronic medical record system.
Financial transactions: Processing payments, explaining fees, and handling invoices.
Phone communication: Answering incoming calls, addressing inquiries, and taking messages.
Treatment plan explanation: Communicating treatment options and costs to clients as directed by the veterinarian.
Medication dispensing: Dispensing medications and refilling prescriptions as needed.
Basic triage: Assessing urgency of client concerns and directing calls to the appropriate staff member.
Administrative tasks: Maintaining waiting room cleanliness, stocking supplies, and managing paperwork.
Required skills:
Excellent communication and interpersonal skills
Strong organizational and multitasking abilities
Proficiency with computer systems and veterinary practice software
Ability to handle stressful situations with professionalism
Knowledge of basic veterinary terminology and procedures
Genuine passion for animals and client care
Job Types: Full-time, Part-time
Pay: $12.00 – $20.00 per hour
Schedule:
10 hour shift
4 hour shift
8 hour shift
Holidays
Weekends as needed
Work Location: In person
Title: Veterinary Client Service Representative
Company: Pet Friends Veterinary Clinic
Location: Columbia, SC
