Overview
Veterinary Client Care Representative – Receptionist Jobs in Portland, OR at Alberta Veterinary Care
Alberta Veterinary Care is looking for an additional Veterinary Client Care Representative to round out our reception team! This position is open to part-time or full-time for the right candidate. Full time would be considered 35+ hours weekly.
Who we are: We are a modern, paperless, fast paced, 3 doctor, small animal practice located in the heart of the beautiful Alberta Arts neighborhood. We are focused on providing stellar client service and high quality medicine individually tailored to every pet. We hold ourselves to the highest standard of care; practicing state of the art medicine in a modern, comfortable setting.
Who you are: You are a people person. You understand the value in a warm first impression. You are organized, efficient, and excellent at multi-tasking. You are tech savvy and comfortable working in a paperless setting (Avimark, Microsoft Word, Adobe Acrobat, DocHub, email platforms, etc. will all be a required part of the daily role). You are a great team player and communicate effectively within a team of peers. You have a deep understanding of the human-animal bond, and are respectful and compassionate with clients and patients. You have a basic understanding of small animal healthcare, pharmaceuticals, and medical terminology. You have a flexible schedule, including some weekend availability. You work hard, but have a sense of humor too!
*6 months+ of experience in a veterinary medicine setting in reception or administration is strongly preferred for this position.
Job duties including but not limited to:
Greeting and checking in our clients for their pets’ appointments
Booking and maintaining a very busy 3 doctor appointment calendar
Fielding medical questions from pet owners, assessing urgency, communicating questions through appropriate channels
Sorting and answering a customer service email account
Providing clear, error-free, and thoughtful written communication to our clients over email
Managing a multi-line VOIP phone system and multiple voicemailboxes
Reviewing and approving online prescription requests
Providing phone triage for clients calling to assess medical urgency, making referral recommendations when unable to reasonably accommodate a visit
Counting cash and closing a till at the close of each business day
Benefits: A full-time position offers competitive compensation along with paid time off, health insurance plan including vision & dental with 80% of the premium paid by the clinic, complimentary life insurance, flexibility in scheduling, and personal pet care discounts. Full-time staff are eligible for shift differentials and bonuses. Starting pay will be commensurate with experience. We do not currently sponsor health insurance for our part-time employees.
If you are interested in joining us, please submit a cover letter and resume.
Learn more about our practice at:
http://albertaveterinarycare.com/
Facebook: https://www.facebook.com/albertavetcare/
Instagram: @albertavetcare
Job Types: Full-time, Part-time
Pay: $18.00 – $20.00 per hour
Benefits:
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance
Schedule:
10 hour shift
Weekends as needed
Experience:
Veterinary: 1 year (Required)
Ability to Commute:
Portland, OR 97211 (Required)
Work Location: In person
Title: Veterinary Client Care Representative – Receptionist
Company: Alberta Veterinary Care
Location: Portland, OR
